Application adapters enable TrueSight Orchestration workflow processes to perform specialized functions and to interact with an external system by providing an interface between the workflow processes and the external system.
The TrueSight Orchestration application adapter for ServiceNow consists of an actor, a monitor adapter, and workflow processes.
The actor adapter performs specialized functions and serves as an interface to interact with external systems. The monitor adapter obtains data from an external system and generates an event message. Depending on the monitor adapter, it can obtain data by:
- Pulling data from an external system by polling the system
- Receiving data that is pushed from an external system
The event is evaluated by rules and can trigger specific workflow processes when the rule criteria are met.
For more information about the ServiceNow versions supported by the adapter, see Supported application versions for the application adapters.
The following topics provide information about using the ServiceNow adapter.