Modifying approval notifications

Approval notifications trigger a notification when a change is approved using HP ServiceCenter macros.

To set up a macro to trigger notifications

1. From the HP ServiceCenter System Navigator window, select Menu navigation > Utilities > Tools > Macros.
2. Click Add and then enter the following:
   

   
   Notification macro configuration

   Field name	Value or description
   Macro Name	Enter a name for the macro (example: AO Change Approval )
   Applies When	Select Change Requests are Saved
   Macro Type	Select Mail 1 Person
   Macro Condition	Enter the macro condition (example: category in $L.new="Network Change" and approval.status in $L.new="approved" and approval.status in $L.new~=approval.status in $L.old

3. Click Set Parameters, then select or enter the following:
   

   
   Macro parameters

   Field name	Value or description
   Send Mail to	Select Specific Operator
   Specific Operator	Type orchestrationuser
   Construct Messages By	Select Evaluating Expressions
   Expressions	Enter the macro expression (example: $L.message={"BCAN Change "number in $L.new" is approved"} )
   Construct Title By	Select Fixed Title
   Title	Enter the notification title (example: The network change is approved )

4. Click Save.