Close Problem operation
The Close Problem operation closes a problem record.
The following table describes the elements of the <items> XML element and the adapter request. If the valid value for an element is not specified, the valid value must be assumed to be a string.
Elements for the <items> XML element and adapter request for the Close Problem operation
The following figure displays a sample adapter request for the Close Problem operation.
Sample adapter request for the Close Problem operation
<hp-service-manager-request>
<entity>problem</entity>
<entity-type />
<request>
<operation-name>close-problem</operation-name>
<parameters>
<close-problem-request>
<model>
<keys>
<id>
<value>PM-10037</value>
<type>String</type>
</id>
</keys>
<instance></instance>
</model>
</close-problem-request>
</parameters>
</request>
</hp-service-manager-request>
The following figure displays an adapter response for the Close Problem operation.
Sample adapter response for the Close Problem operation
<hp-service-manager-response>
<metadata>
<count>1</count>
</metadata>
<responses>
<response>
<metadata>
<count>1</count>
</metadata>
<item>
<metadata>
<status>error</status>
<error>No (more) records found...</error>
</metadata>
<parameters>
<model>
<keys>
<id>
<value>PM-10037</value>
<type>String</type>
</id>
</keys>
<instance>
<id>
<value>PM-10037</value>
<type>String</type>
</id>
<uniquequery>id="PM-10037"</uniquequery>
<recordid>PM-10037 - - - </recordid>
</instance>
</model>
<status>FAILURE</status>
<message>No (more) records found</message>
<schema-revision-date>2010.02.02 00:00:00</schema-revision-date>
<schema-revision-level>5</schema-revision-level>
<return-code>9</return-code>
</parameters>
</item>
</response>
</responses>
</hp-service-manager-response>
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