Before you write an adapter request

You must ensure that the following conditions are met before you write an adapter request:

• You must wrap special characters that are used in a text field in the CDATA XML element.
  Sample text:

   <!\[CDATA\[gbrbaPrdActorsA:sample(&*&$#$^text]]> 

• When executing a sample request from this documentation, you must ensure that the elements in the adapter request match the fields in the HP Service Manager application, if the application is customized.
• If a large number of records are associated with the query, the execution of the request might take some time.
• The general format for writing an array-type element is as follows:

   
  <array-type-element> 
    <type>array</type> 
    <array-type-element> <!--here multiple "element" children can exist.--> 
      <element></element> 
      <element></element> 
      <element></element> 
      ... 
    </array-type-element>
  </array-type-element>

• The general format for writing a structure-type element is as follows:

   
  <structure-type-element>
    <type>structure</type> <!-- here multiple children can exist, each showing one field of structure "structure-type-element" -->
  </structure-type-element>