Add Association operation

The Add Association operation adds an association between a change and an incident.

The following table describes the elements of the <items> XML element and the adapter request. If not specified, the valid value for an element is assumed to be a string.

 Elements for the <items> XML element and adapter request for the Add Association operation

Notes

  • If the "source" record is a "change" record, then the "depend" record must be an "incident" record.
  • If the "source" record is an "incident" record, then the "depend" record must be a "change" record.
  • If an element in the <instance> element is missing, the element is inherited from the <keys> element. This inheritance is true for multiple missing elements in the <instance> element.
  • Though the <source-filename> and <depend-filename> elements are optional, it is recommended that you provide these values.

The following figure displays a sample adapter request for the Add Association operation.

Sample adapter request for the Add Association operation


 <hp-service-manager-request>
   <entity>association</entity>
   <entity-type />
   <request>
     <operation-name>add-screlation</operation-name>
     <parameters>
       <add-screlation-request>
         <model>
           <keys>
             <source>
               <value>C10001</value>
               <type>String</type>
             </source>
             <source-filename>
               <value>cm3r</value>
               <type>String</type>
             </source-filename>
             <depend>
               <value>IM10002</value>
               <type>String</type>
             </depend>
             <depend-filename>
               <value>problem</value>
               <type>String</type>
             </depend-filename>
           </keys>
           <instance>
             <source>
               <value>C10001</value>
               <type>String</type>
             </source>
             <source-filename>
               <value>cm3r</value>
               <type>String</type>
             </source-filename>
             <depend>
               <value>IM10020</value>
               <type>String</type>
             </depend>
             <depend-filename>
               <value>problem</value>
               <type>String</type>
             </depend-filename>
           </instance>
         </model>
       </add-screlation-request>
     </parameters>
   </request>
 </hp-service-manager-request>

The following figure displays an adapter response for the Add Association operation.

Sample adapter response for the Add Association operation


<hp-service-manager-response>
 <metadata>
   <count>1</count>
 </metadata>
 <responses>
   <response>
     <metadata>
       <count>1</count>
     </metadata>
     <item>
       <metadata>
         <status>success</status>
       </metadata>
       <parameters>
         <model>
           <keys>
             <source>
               <value>C10001</value>
               <type>String</type>
             </source>
             <source-filename>
               <value>cm3r</value>
               <type>String</type>
             </source-filename>
             <depend-filename>
               <value>problem</value>
               <type>String</type>
             </depend-filename>
             <depend>
               <value>IM10020</value>
               <type>String</type>
             </depend>
           </keys>
           <instance>
             <source>
               <value>C10001</value>
               <type>String</type>
             </source>
             <source-filename>
             <value>cm3r</value>
               <type>String</type>
             </source-filename>
             <depend>
               <value>IM10020</value>
               <type>String</type>
             </depend>
             <depend-filename>
               <value>problem</value>
               <type>String</type>
             </depend-filename>
             <uniquequery>source="C10001" and source.filename="cm3r" and depend.filename="problem" and depend="IM10020"</uniquequery>
             <recordid>C10001 - cm3r - problem - IM10020</recordid>
           </instance>
           </model>
         <messages>
           <element>
             <value>screlation record added.</value>
           </element>
         </messages>
         <status>SUCCESS</status>
         <message>Success</message>
         <schema-revision-date>2010.01.22 00:00:00</schema-revision-date>
         <schema-revision-level>1</schema-revision-level>
         <return-code>0</return-code>
       </parameters>
     </item>
   </response>
 </responses>
</hp-service-manager-response>

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*