Patch 1 for version 20.19.01

This topic contains information about the fixes and updates in this patch and provides instructions in downloading and installing this patch. 

Corrected issues

This patch contains the updated version of the ITSM Automation runbook, which fixes the following issues: 

Issue IDDescription
DRAOC-62580Extra text appears in the Summary field when a change request is created in BMC Remedy IT Service Management using the ITSM Automation runbook.
DRAOC-62700Change request is not created if the Summary field contains special characters.

Downloading the patch

This patch contains the files for the ITSM Automation runbook only and does not include a complete content installer. 

For download instructions, see Downloading the installation files.

Installing the patch

On a server where ITSM Automation runbook is installed, do these steps: 

  1. Download and save the patch files on a server where the runbook is installed. 
    The zipped file contains the following files:
    • AutoPilot-OA-ITSM_Automation.
    • BMC-SA-ITSM_Automation.
  2. Go to the Grid Manager and click Repository Manager at the top-right corner. 
  3. On the Repository Manager > Content tab, click Upload and browse and select one file at a time and upload the module files. 
    Modules are uploaded successfully. 
  4. Go back to the Grid Manager > Manage > Modules tab, and from the list of Modules in the Repository, select the modules that you uploaded and click Activate
    Selected modules are activated. You can now configure the modules as per your environment. 

For more information, see ITSM Automation runbook

Related topics

Known and corrected issues

20.19.01 enhancements

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