What's new in 20.18.01
This topic describes the new features in TrueSight Orchestration version 20.18.01. For updates to existing features in this release, see 20-18-01-enhancements.
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Download version 20.18.01
ITSM Automation run book
The ITSM automation runbook provides reusable interface to automate Change Management lifecycle, which is required for processes such as patching, configuration management and so on, with a bi-directional integration with respective tools. The current release supports BMC Remedy ITSM – Change Management application out-of-the-box.
For more information, see ITSM-Automation-runbook.
Event Orchestration run book
A new Event Orchestration run book, which enables organizations to automate the response to and lifecycle of events is introduced in this release.
Event Orchestration run book provides an out-of-the-box use case for a commonly occurring event. The Event Orchestration run book provides a reusable and pluggable framework for integrating with service management processes such as Incident and Change Management. In this release, support for TrueSight Infrastructure Management for event management and BMC Remedy IT Service Management for service management is included. The Event Orchestration runbook helps reduce Mean Time To Repair (MTTR), reduce or eliminate scope for human error, and standardize resolution.
For more information, see Event-Orchestration-run-book.
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