Using the preconfigured integration for HP ServiceCenter

The OA Management modules are preconfigured to integrate with HP ServiceCenter. If your site requires a customized integration, use the HP ServiceCenter interface templates.

To create an OA Management modules integration user account

1. From the HP ServiceCenter System Navigator window, select Utilities > Administration > Security > UserAdministration > User Quick Add Utility.
2. In the Create User Wizard, select Power User and complete the fields as follows:
   

   
   Integration user account configuration fields
   

   Field name	Description or value
   Login	orchestrationuser
   Contact name	Type the contact name for the user account.
   First name	Type the first name for the user account
   Last name	Type the last name for the user account
   Email address	orchestrationuser@ domainName
   Phone number	( optional ) Type the contact telephone number

3. Click Next.
4. Select the default user profile CM1 to clone, and then click Finish.
5. Open the Operator Record General tab and ensure that the change and incident profiles for the orchestrationuser are set to the following:
   • Change Profile: COORDINATOR
   • Incident Profile: HELPDESK TECH
     
     Operator Record General tab
     
6. Click the Startup tab and ensure that the Execute Capabilities includes the following:
   • partial.key
   • change request
   • change task
   • problem management
   • expedite change
   • user.favorites
   • service desk
   • incident management
   • SOAP API

     Note

     If any of the Execute Capabilities properties are unselected, you must add them.

     
     
     Operator Record Startup tab