Problem Management module search known error workflows
This section describes the following workflows, contained in the Searches folder, that provide a selection of prebuilt search workflows relevant to finding known error records:
Get Known Error by ID workflow
This workflow finds a known error by a specified ID.
Get Known Error by ID workflow inputs
Input parameter |
Description |
Required |
---|---|---|
configuration name |
Specifies a configuration group defined in the module configuration Valid value: BMC_AR_System |
Yes |
known error id |
Specifies the unique identifier of a known error record, assigned by the problem management system when the record was created |
Yes |
Get Known Error by ID workflow outputs
Output |
Description |
---|---|
known errors |
Contains an XML document that provides the data template for concept elements |
success status |
Indicates whether the workflow finished successfully |
status message |
Provides a process-specific explanation for the value of the success status |
Get Known Errors workflow
This workflow finds known errors by using key/value pairs.
Get Known Errors workflow input parameters
Input parameter |
Description |
Required |
---|---|---|
configuration name |
Specifies a configuration group defined in the module configuration |
Yes |
key 1 |
Specifies the name or the ID of the field against which you want to search |
Yes |
value 1 |
Specifies the value you are searching for in the key 1 field |
Yes |
key 2 |
Specifies the name or the ID of another field against which you want to search |
No |
value 2 |
Specifies the value you are searching for in the key 2 field |
No |
query |
Specifies a query based upon the key/value pairs |
No |
Get Known Errors workflow outputs
Output |
Description |
---|---|
known errors |
Contains an XML document that provides the data template for concept elements |
success status |
Indicates whether the workflow finished successfully |
status message |
Provides a process-specific explanation for the value of the success status |
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