Modifying approval notifications
Approval notifications trigger a notification when a change is approved using HP ServiceCenter macros.
To set up a macro to trigger notifications
- From the HP ServiceCenter System Navigator window, select Menu navigation > Utilities > Tools > Macros.
- Click Add and then enter the following:
Notification macro configurationField name
Value or description
Macro Name
Enter a name for the macro (example: AO Change Approval )
Applies When
Select Change Requests are Saved
Macro Type
Select Mail 1 Person
Macro Condition
Enter the macro condition (example: category in $L.new="Network Change" and approval.status in $L.new="approved" and approval.status in $L.new~=approval.status in $L.old
- Click Set Parameters, then select or enter the following:
Macro parametersField name
Value or description
Send Mail to
Select Specific Operator
Specific Operator
Type orchestrationuser
Construct Messages By
Select Evaluating Expressions
Expressions
Enter the macro expression (example: $L.message={"BCAN Change "number in $L.new" is approved"} )
Construct Title By
Select Fixed Title
Title
Enter the notification title (example: The network change is approved )
- Click Save.
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