ITSM Automation runbook

The ITSM automation runbook provides reusable interface to automate Change Management lifecycle, which is required for processes such as patching, configuration management and so on, with a bi-directional integration with respective tools. The current release supports BMC Remedy ITSM – Change Management application out-of-the-box.

This following topics contain information about installing and using the ITSM Automation runbook.