Closed Loop Compliance ITSM Integration module

Change_Template_Name

Name of the ServiceNow change template used to create a change in target ServiceNow instance.

For example, BladeLogic Compliance Change Template.

Default_Change_Type

Type of change.

By default, the value is set to Change.

Default_Impact

Impact type of the change when created.

By default, the value is set to 3-Moderate/Limited.

Default_Risk_Level

Risk level of the change when created.

By default, the value is set to Risk Level 2.

Default_Status

Status of the change when created.

By default, the value is set to Draft.

Default_Timing

Timing value of the change when created.

By default, the value is set to Normal.

Default_Urgency

Urgency level of the change when created.

By default, the value is set to 3-Medium.

Platform

Name of the change platform as seen in the Change Management module configuration.

Valid value: ServiceNow

AR_System_Version

Version of BMC Atrium CMDB used. By default, the value is 8.0.

Enable 

Indicates if BMC Atrium CMDB access is enabled in the current BMC RemedyS ITSM environment.

Set this value to true only if CI information is present with BMC Remedy AR System and/or the BMC Atrium CMDB for servers being managed by BMC Server Automation.

Allowed values: true and false.

Platform

Name of the BMC Atrium CMDB platform as seen in the Configuration Management module configuration.

For example, ServiceNow

Server_Class_Name

Name of the server class used to retrieve the relevant Configuration Item information.

For example, BMC_ComputerSystem.

Adapter 

Name of the ServiceNow Actor adapter configured on the grid to do user authentication.

Valid value: ServiceNowActor

Authentication_Query_Mappings 

The mappings used in the authentication query.

Do not modify this field. The field is populated by the information provided in the other fields of this configuration group

Default_Company

Company name as seen in BMC Remedy ITSM instance for the given user name.

For example, Calbro Services.

Default_Company_Location

Company location as seen in BMC Remedy ITSM instance for the given user name.

For example, Calbro Services.

Default_First_Name

First name as seen in BMC Remedy ITSM instance for the given user name.

For example, Atrium.

Default_Last_Name

Last name as seen in BMC Remedy ITSM instance for the given user name.For example, Orchestrator

Enable

A string value that determines whether user authentication is enabled in the current BMC Remedy ITSM environment.

Allowed values: true and false. It is recommended to set this value to true.

Platform

Name of the authentication platform.

For example, ServiceNow.

Schema

BMC Remedy ITSM Schema used for user identification.

For example,CTM:People.

Username

User name to authenticate.

For example, orchestrationuser.

Version

Version of BMC Remedy AR System

By default, the value is v7.0.

Default_Impact 

Impact type of the incident when created. By default, the value is set to 3-Moderate/Limited.

Default_Reported_Source

Reported Source of the incident when created. By default, the value is set to Systems Management.

Default_Service_Type

Service type of the incident when created. By default, the value is set to Infrastructure Event.

Default_Status

Status of the incident when created. By default, the value is set to In Progress.

Default_Status_Reason

Status Reason of the incident when created. By default, the value is set to Infrastructure Change.

Default_Urgency

Urgency level of the incident when created. By default, the value is set to 3-Medium.

Incident_Template_Name

Name of the BMC Remedy ITSM incident template used to create an incident in target BMC Remedy ITSM instance.

For example, BladeLogic Compliance Template Incident

Platform

Name of the incident platform as seen in the Incident Management module configuration.

For example, ServiceNow

Change_Implementation_Task

Specifies the Implementation Task

Platform

Name of the task management platform as seen in the Task Management module configuration.

For example, ServiceNow