Configuring adapters for the Service Desk Automation Run Book

This topic describes the adapters required for the Service Desk Automation Run Book and their configurations.

Note

Based on the use case that you want to automate, you may require to configure one or more adapters apart from the BMC Remedy AR System actor and monitor adapter. For example, if you want to use the JMS alert mechanism to invoke the service request fulfillment use case, you would require the JMS actor and monitor adapters. If you want to run the Extend mailbox size use case, you may want to enable the Microsoft Exchange adapter.

The following table describes the adapters required for the out-of-the-box use cases with the run book.

Use case	Adapter	Reference
Unlock Account	BMC Remedy AR System actor	Configuring-the-BMC-Remedy-AR-System-actor-adapter
	BMC Remedy AR System monitor	Configuring-the-BMC-Remedy-AR-System-monitor-adapter The following BMC Communities video (3:46) shows how to configure BMC Remedy AR System actor and monitor adapter. https://www.youtube.com/watch?v=YhF4TMc0vtg&feature=youtu.be
	Windows Command adapter	Configuring-the-Windows-Command-adapter
Extend Mailbox Size	BMC Remedy AR System actor	Configuring the BMC Remedy AR System actor adapter
	BMC Remedy AR System monitor	Configuring the BMC Remedy AR System monitor adapter
	Microsoft Exchange adapter	Configuring-the-Microsoft-Exchange-adapter
Onboard employee	BMC Remedy AR System actor	Configuring the BMC Remedy AR System actor adapter
	BMC Remedy AR System monitor	Configuring the BMC Remedy AR System monitor adapter
	Microsoft Exchange adapter	Configuring-the-Microsoft-Exchange-adapter

Where to go from here

For configuring the BMC Service Desk Automation module, see Configuring-the-BMC-Service-Desk-Automation-module. To run any of the out-of-the-box use cases, you must configure the BMC SDA Fulfillment Cases module.

Configuring adapters for the Service Desk Automation Run Book

Where to go from here

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