Configuring adapters for the Service Desk Automation Run Book
This topic describes the adapters required for the Service Desk Automation Run Book and their configurations.
Note
Based on the use case that you want to automate, you may require to configure one or more adapters apart from the BMC Remedy AR System actor and monitor adapter. For example, if you want to use the JMS alert mechanism to invoke the service request fulfillment use case, you would require the JMS actor and monitor adapters. If you want to run the Extend mailbox size use case, you may want to enable the Microsoft Exchange adapter.
The following table describes the adapters required for the out-of-the-box use cases with the run book.
| Use case | Adapter | Reference |
|---|---|---|
| Unlock Account | BMC Remedy AR System actor | Configuring the BMC Remedy AR System actor adapter |
| BMC Remedy AR System monitor | Configuring the BMC Remedy AR System monitor adapter The following BMC Communities video (3:46) shows how to
| |
| Windows Command adapter | Configuring the Windows Command adapter | |
| Extend Mailbox Size | BMC Remedy AR System actor | Configuring the BMC Remedy AR System actor adapter |
| BMC Remedy AR System monitor | Configuring the BMC Remedy AR System monitor adapter | |
| Microsoft Exchange adapter | Configuring the Microsoft Exchange adapter | |
| Onboard employee | BMC Remedy AR System actor | Configuring the BMC Remedy AR System actor adapter |
| BMC Remedy AR System monitor | Configuring the BMC Remedy AR System monitor adapter | |
| Microsoft Exchange adapter | Configuring the Microsoft Exchange adapter |
Where to go from here
For configuring the BMC Service Desk Automation module, see Configuring the BMC Service Desk Automation module. To run any of the out-of-the-box use cases, you must configure the BMC SDA Fulfillment Cases module.
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