Adapter Categories Parameter List

This topic provides information about the fields, their captions, and the data types that must be exposed for the adapter categories.

 Change parameter list

Parameter name

Caption

Data type

close,closing.comments

ClosingComments

close,completion.code

CompletionCode

description.structure,backout.method

BackoutMethod

description.structure,description

Description

description.structure,justification

Justification

header,agreement.id

SLAAgreementID

IntType

header,approval.status

ApprovalStatus

header,assigned.to

AssignedTo

header,backout.duration

BackoutDuration

DurationType

header,brief.description

BriefDescription

header,category

Category

header,close.time

CloseTime

DateTimeType

header,company

Company

header,coord.phone

CoordinatorPhone

header,coordinator

Coordinator

header,current.phase

CurrentPhase

header,foreign.id

ForeignID

header,number

ChangeNumber

header,open

Open

BooleanType

header,planned.end

PlannedEndDate

DateTimeType

header,planned.start

PlannedStartDate

DateTimeType

header,priority.code

Priority

header,reason

Reason

header,requested.by

RequestedBy

header,risk.assessment

RiskAssessment

header,status

Status

header,subcategory

Subcategory

header,type.level2

RFCType2

initial.impact

InitialAssessment

StringType

middle,actual.cost

ActualCost

middle,actual.outage.end

ActualOutageEnd

DateTimeType

middle,actual.outage.start

ActualOutageStart

DateTimeType

middle,actual.price

ActualPrice

middle,assets

Assets

middle,down.end

OutageEnd

DateTimeType

middle.down.start

OutageStart

DateTimeType

middle,estimate.description

EstimateDescription

middle,estimate.price

EstimatePrice

StringType

middle,location

Location

middle,logical.name

ConfigurationItem

middle,misc.array1

MiscArray1

middle,misc.array2

MiscArray2

middle,misc.array3

MiscArray3

middle,misc1

Misc1

middle,misc2

Misc2

middle,misc3

Misc3

middle,misc4

Misc4

middle,misc5

Misc5

middle,misc6

Misc6

middle,misc7

Misc7

middle,misc8

Misc8

middle,misc9

Misc9

middle,misc10

Misc10

middle,sched.outage.end

ScheduledOutageEnd

DateTimeType

middle,sched.outage.start

ScheduledOutageStart

DateTimeType

severity

Urgency

StringType

requestedDate

RequestedDate

DateTimeType

releaseCandidate

ReleaseCandidate

BooleanType

location.full.name

Location

StringType

emergency

Emergency

BooleanType

closureComments

ClosureComments

affected.item

Service

header,assign.dept

AssignmentGroup

release.type

ReleaseType

 Change task parameter list

Parameter name

Caption

Data type

close,closing.comments

ClosingComments

StringType

close,completion.code

CompletionCode

description.structure,description

Description

header,agreement.id

SLAAgreementID

IntType

header,assign.dept

AssigneeDept

header,assigned.to

AssignedTo

header,category

Category

header,close.time

CloseTime

DateTimeType

header,company

Company

header,coord.phone

CoordinatorPhone

header,coordinator

Coordinator

header,current.phase

Phase

header,date.entered

DateEntered

DateTimeType

header,number

TaskNumber

header,open

Open

header,orig.operator

Originator

header,parent.change

ParentChange

header,planned.end

PlannedEndDate

DateTimeType

header,planned.start

PlannedStartDate

DateTimeType

header,reason

Reason

header,status

Status

initial.impact

InitialAssessment

middle,actual.cost

ActualCost

middle,actual.price

ActualPrice

middle,actual.units

ActualUnits

middle,brief.desc

BriefDescription

middle,ci.down

CIDown

BooleanType

middle,down.end

DowntimeEnd

DateTimeType

middle,down.start

DowntimeStart

DateTimeType

middle,estimate.price

EstimatePrice

StringType

middle,estimate.units

RequestedUnits

middle,install.date

InstallationDate

DateTimeType

middle,location

Location

middle,logical.name

ConfigurationItem

middle,misc.array1

MiscArray1

middle,misc.array2

MiscArray2

middle,misc1

Misc1

middle,misc2

Misc2

middle,misc3

Misc3

middle,misc4

Misc4

middle,misc5

Misc5

middle,misc6

Misc6

middle,misc7

Misc7

middle,misc8

Misc8

middle,misc9

Misc9

middle,misc10

Misc10

middle,next.breach

NextSLAExpiration

DateTimeType

middle,product.no.

ProductNumber

middle,sla.breach

SLABreached

BooleanType

severity

Urgency

middle,asset

asset

actualStart

ActualStartDate

DateTimeType

actualEnd

ActualEndDate

DateTimeType

header,approval.status

ApprovalStatus

 Incident parameter list

Parameter name

Caption

Data type

action

IncidentDescription

aggreement.id

SLAAgreementID

alert.status

AlertStatus

assignee.name

AssigneeName

assignment

PrimaryAssignmentGroup

brief.description

BriefDescription

category

Category

close.time

ClosedTime

DateTimeType

closed.by

ClosedBy

company

Company

contact.name

Contact

explanation

Solution

first.name

ContactFirstName

fix.type

ResolutionFixType

folder

initial.impact

InitialImpact

last.name

ContactLastName

location.full.name

Location

logical.name

AffectedItem

number

IncidentID

open.time

OpenTime

DateTimeType

opened.by

OpenedBy

problem.status

IMTicketStatus

problem.type

ProblemType

product.type

ProductType

resolution

Resolution

resolution.code

ClosureCode

severity

site.category

SiteCategory

subcategory

Subcategory

ticket.owner

TicketOwner

update.action

JournalUpdates

update.time

UpdatedTime

DateTimeType

updated.by

UpdatedBy

user.priority

UserPriority

affected.item

Service

status

Status

 Interaction parameter list

Parameter name

Caption

Data type

id

StringType

assignment

brief.description

category

company

description

impact

incident.category

problem.type

root.cause

severity

status

workaround

subcategory

product.type

affected.item

initial.impact

priority.code

update

open.time

DateTimeType

current.phase

update.time

updated.by

category

assignee.name

open

opened.by

 Problem parameter list

Parameter name

Caption

Data type

id

StringType

assignment

brief.description

category

company

description

impact

incident.category

problem.type

root.cause

severity

status

workaround

subcategory

product.type

affected.item

initial.impact

priority.code

update

open.time

DateTimeType

current.phase

update.time

updated.by

category

assignee.name

open

opened.by

 Computer parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Display device parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Furnishing parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Hand-held device parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Mainframe parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Network device parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Office electronic parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Software license parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Storage device parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Telecommunication device parameter list

Parameter name

Caption

Data type

type

ConfigurationItemType

ci.name

owner

assignment

ac.category

part.no

version

serial.no.

title

description

subtype

environment

problem.priority

default.impact

location

location.code

location.comments

room

floor

building

vendor

vendor.id

model

id

updated.by

sysmodcount

sysmodtime

sysmoduser

istatus

group

 Company parameter list

Parameter name

Caption

Data type

address1

AddressLine1

address2

AddressLine2

address3

AddressLine3

city

City

code

ZipCode

company

CompanyCode

company.full.name

CompanyName

country

Country

customer.id

CustomerID

customer.since

CustomerSince

DateTimeType

default.sla

DefaultSLA

IntType

fax

FaxNumber

last.update

LastUpdated

DateTimeType

phone

PhoneNumber

srvc.del.manager

ServiceDeliveryManager

srvc.manager

ServiceManager

state

State

 Contact parameter list

Parameter name

Caption

Data type

building

Building

company

Company

contact.name

ContactName

contact.phone

WorkPhone

contact.severity

CriticalUser

BooleanType

contract.id

ContractID

dept

Department

email

Email

extension

Extension

first.name

FirstName

floor

Floor

full.name

FullName

home.phone

HomePhone

last.name

LastName

location

Location

logical.name

PrimaryConfigurationItem

manager

Manager

portable.phone

MobilePhone

required.entitlement

RequiresEntitlement

BooleanType

shift

Shift

user.id

EmployeeID

 Department parameter list

Parameter name

Caption

Data type

company

Company

cust.center

CostCenter

dept

Department

dept.full.name

DepartmentFullName

dept.id

DepartmentID

dept.name

DepartmentName

dept.structure

DepartmentStructure

parent

ParentDepartment

sla.no

DepartmentSLA

 Device parameter list

Parameter name

Caption

Data type

asset.tag

AssetTag

assignment

AssignmentGroup

building

Building

company

Company

contact.name

ContactName

dept

Department

device.severity

Critical

BooleanType

floor

Floor

is.down

SystemDown

BooleanType

istatus

Status

location

Location

location.code

LocationCode

logical.name

ConfigurationItem

model

Model

parent

ParentDevice

part.no

PartNumber

room

Room

serial.no.

SerialNumber

subtype

ConfigurationItemSubType

type

ConfigurationItemType

updated.by

UpdatedBy

vendor

Vendor

 Installed software parameter list

Parameter name

Caption

Data type

application.name

ApplicationName

authorized

IsAuthorized

description

Description

directory

Directory

install.date

InstallationDate

DateTimeType

installed.by

InstalledBy

license.number

LicenseNumber

logical.name

InstalledOnCI

serial.no

SerialNumber

status

Status

suite.component

SuiteComponent

BooleanType

version

Version

 Location parameter list

Parameter name

Caption

Data type

address

Address

city

City

comments

Comments

company

Company

country

Country

email

Email

loc.close.time

LocationClosingTime

TimeType

loc.open.time

LocationOpenTime

TimeType

location

Location

location.code

LocationCode

location.full.name

LocationFullName

location.name

LocationName

location.structure

LocationStructure

phone

Phone

primary.contact

PrimaryContact

primary.contact.dept

PrimaryContactDepartment

site.category

SiteCategory

state

State

zip

 Model parameter list

Parameter name

Caption

Data type

available

QuantityAvailable

back.ord

QuantityBackOrdered

category

Category

cost

Cost

default.qty

DefaultQuantity

description

Description

erp.material.group

MaterialGroup

gl.number

GLNumber

installed

InstalledQuantity

lot.size.ord

OrderLotSize

manufacturer

Manufacturer

max.ord.amount

MaxOrderAmount

min.ord.amount

MinOrderAmount

model

Model

on.order

QuantityOnOrder

on.request

QuantityOnRequest

part.desc

BriefDescription

part.no

PartNumber

priority

DefaultPriority

received

QuantityRecieved

reserved

QuantityReserved

unavailable

QuantityUnavailable

 Vendor parameter list

Parameter name

Caption

Data type

address

Address

after.hours.phone

AfterHoursPhone

city

City

close.time

CloseTime

TimeType

contract

ContractNumber

contract.person

ContractPerson

contract.phone

ContractPhone

country

Country

email

Email

is.manufacturer

IsManufacturer

BooleanType

is.vendor

IsVendor

BooleanType

location

Location

open.time

OpenTime

TimeType

order.person

OrderPerson

order.phone

OrderPhone

sales

SalesRep

sales.mgr

SalesManager

sales.mgr.phone

SalesManagerPhone

sales.rep.phone

SalesRepPhone

service

ServiceContact

service.phone

ServicePhone

vendor

VendorName

vendor.id

VendorID

web.address

URL

zip

ZipCode

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