Adapter Categories Parameter List
This topic provides information about the fields, their captions, and the data types that must be exposed for the adapter categories.
Parameter name |
Caption |
Data type |
|---|---|---|
close,closing.comments |
ClosingComments |
|
close,completion.code |
CompletionCode |
|
description.structure,backout.method |
BackoutMethod |
|
description.structure,description |
Description |
|
description.structure,justification |
Justification |
|
header,agreement.id |
SLAAgreementID |
IntType |
header,approval.status |
ApprovalStatus |
|
header,assigned.to |
AssignedTo |
|
header,backout.duration |
BackoutDuration |
DurationType |
header,brief.description |
BriefDescription |
|
header,category |
Category |
|
header,close.time |
CloseTime |
DateTimeType |
header,company |
Company |
|
header,coord.phone |
CoordinatorPhone |
|
header,coordinator |
Coordinator |
|
header,current.phase |
CurrentPhase |
|
header,foreign.id |
ForeignID |
|
header,number |
ChangeNumber |
|
header,open |
Open |
BooleanType |
header,planned.end |
PlannedEndDate |
DateTimeType |
header,planned.start |
PlannedStartDate |
DateTimeType |
header,priority.code |
Priority |
|
header,reason |
Reason |
|
header,requested.by |
RequestedBy |
|
header,risk.assessment |
RiskAssessment |
|
header,status |
Status |
|
header,subcategory |
Subcategory |
|
header,type.level2 |
RFCType2 |
|
initial.impact |
InitialAssessment |
StringType |
middle,actual.cost |
ActualCost |
|
middle,actual.outage.end |
ActualOutageEnd |
DateTimeType |
middle,actual.outage.start |
ActualOutageStart |
DateTimeType |
middle,actual.price |
ActualPrice |
|
middle,assets |
Assets |
|
middle,down.end |
OutageEnd |
DateTimeType |
middle.down.start |
OutageStart |
DateTimeType |
middle,estimate.description |
EstimateDescription |
|
middle,estimate.price |
EstimatePrice |
StringType |
middle,location |
Location |
|
middle,logical.name |
ConfigurationItem |
|
middle,misc.array1 |
MiscArray1 |
|
middle,misc.array2 |
MiscArray2 |
|
middle,misc.array3 |
MiscArray3 |
|
middle,misc1 |
Misc1 |
|
middle,misc2 |
Misc2 |
|
middle,misc3 |
Misc3 |
|
middle,misc4 |
Misc4 |
|
middle,misc5 |
Misc5 |
|
middle,misc6 |
Misc6 |
|
middle,misc7 |
Misc7 |
|
middle,misc8 |
Misc8 |
|
middle,misc9 |
Misc9 |
|
middle,misc10 |
Misc10 |
|
middle,sched.outage.end |
ScheduledOutageEnd |
DateTimeType |
middle,sched.outage.start |
ScheduledOutageStart |
DateTimeType |
severity |
Urgency |
StringType |
requestedDate |
RequestedDate |
DateTimeType |
releaseCandidate |
ReleaseCandidate |
BooleanType |
location.full.name |
Location |
StringType |
emergency |
Emergency |
BooleanType |
closureComments |
ClosureComments |
|
affected.item |
Service |
|
header,assign.dept |
AssignmentGroup |
|
release.type |
ReleaseType |
Parameter name |
Caption |
Data type |
|---|---|---|
close,closing.comments |
ClosingComments |
StringType |
close,completion.code |
CompletionCode |
|
description.structure,description |
Description |
|
header,agreement.id |
SLAAgreementID |
IntType |
header,assign.dept |
AssigneeDept |
|
header,assigned.to |
AssignedTo |
|
header,category |
Category |
|
header,close.time |
CloseTime |
DateTimeType |
header,company |
Company |
|
header,coord.phone |
CoordinatorPhone |
|
header,coordinator |
Coordinator |
|
header,current.phase |
Phase |
|
header,date.entered |
DateEntered |
DateTimeType |
header,number |
TaskNumber |
|
header,open |
Open |
|
header,orig.operator |
Originator |
|
header,parent.change |
ParentChange |
|
header,planned.end |
PlannedEndDate |
DateTimeType |
header,planned.start |
PlannedStartDate |
DateTimeType |
header,reason |
Reason |
|
header,status |
Status |
|
initial.impact |
InitialAssessment |
|
middle,actual.cost |
ActualCost |
|
middle,actual.price |
ActualPrice |
|
middle,actual.units |
ActualUnits |
|
middle,brief.desc |
BriefDescription |
|
middle,ci.down |
CIDown |
BooleanType |
middle,down.end |
DowntimeEnd |
DateTimeType |
middle,down.start |
DowntimeStart |
DateTimeType |
middle,estimate.price |
EstimatePrice |
StringType |
middle,estimate.units |
RequestedUnits |
|
middle,install.date |
InstallationDate |
DateTimeType |
middle,location |
Location |
|
middle,logical.name |
ConfigurationItem |
|
middle,misc.array1 |
MiscArray1 |
|
middle,misc.array2 |
MiscArray2 |
|
middle,misc1 |
Misc1 |
|
middle,misc2 |
Misc2 |
|
middle,misc3 |
Misc3 |
|
middle,misc4 |
Misc4 |
|
middle,misc5 |
Misc5 |
|
middle,misc6 |
Misc6 |
|
middle,misc7 |
Misc7 |
|
middle,misc8 |
Misc8 |
|
middle,misc9 |
Misc9 |
|
middle,misc10 |
Misc10 |
|
middle,next.breach |
NextSLAExpiration |
DateTimeType |
middle,product.no. |
ProductNumber |
|
middle,sla.breach |
SLABreached |
BooleanType |
severity |
Urgency |
|
middle,asset |
asset |
|
actualStart |
ActualStartDate |
DateTimeType |
actualEnd |
ActualEndDate |
DateTimeType |
header,approval.status |
ApprovalStatus |
Parameter name |
Caption |
Data type |
|---|---|---|
action |
IncidentDescription |
|
aggreement.id |
SLAAgreementID |
|
alert.status |
AlertStatus |
|
assignee.name |
AssigneeName |
|
assignment |
PrimaryAssignmentGroup |
|
brief.description |
BriefDescription |
|
category |
Category |
|
close.time |
ClosedTime |
DateTimeType |
closed.by |
ClosedBy |
|
company |
Company |
|
contact.name |
Contact |
|
explanation |
Solution |
|
first.name |
ContactFirstName |
|
fix.type |
ResolutionFixType |
|
folder |
||
initial.impact |
InitialImpact |
|
last.name |
ContactLastName |
|
location.full.name |
Location |
|
logical.name |
AffectedItem |
|
number |
IncidentID |
|
open.time |
OpenTime |
DateTimeType |
opened.by |
OpenedBy |
|
problem.status |
IMTicketStatus |
|
problem.type |
ProblemType |
|
product.type |
ProductType |
|
resolution |
Resolution |
|
resolution.code |
ClosureCode |
|
severity |
||
site.category |
SiteCategory |
|
subcategory |
Subcategory |
|
ticket.owner |
TicketOwner |
|
update.action |
JournalUpdates |
|
update.time |
UpdatedTime |
DateTimeType |
updated.by |
UpdatedBy |
|
user.priority |
UserPriority |
|
affected.item |
Service |
|
status |
Status |
Parameter name |
Caption |
Data type |
|---|---|---|
id |
StringType |
|
assignment |
||
brief.description |
||
category |
||
company |
||
description |
||
impact |
||
incident.category |
||
problem.type |
||
root.cause |
||
severity |
||
status |
||
workaround |
||
subcategory |
||
product.type |
||
affected.item |
||
initial.impact |
||
priority.code |
||
update |
||
open.time |
DateTimeType |
|
current.phase |
||
update.time |
||
updated.by |
||
category |
||
assignee.name |
||
open |
||
opened.by |
Parameter name |
Caption |
Data type |
|---|---|---|
id |
StringType |
|
assignment |
||
brief.description |
||
category |
||
company |
||
description |
||
impact |
||
incident.category |
||
problem.type |
||
root.cause |
||
severity |
||
status |
||
workaround |
||
subcategory |
||
product.type |
||
affected.item |
||
initial.impact |
||
priority.code |
||
update |
||
open.time |
DateTimeType |
|
current.phase |
||
update.time |
||
updated.by |
||
category |
||
assignee.name |
||
open |
||
opened.by |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
type |
ConfigurationItemType |
|
ci.name |
||
owner |
||
assignment |
||
ac.category |
||
part.no |
||
version |
||
serial.no. |
||
title |
||
description |
||
subtype |
||
environment |
||
problem.priority |
||
default.impact |
||
location |
||
location.code |
||
location.comments |
||
room |
||
floor |
||
building |
||
vendor |
||
vendor.id |
||
model |
||
id |
||
updated.by |
||
sysmodcount |
||
sysmodtime |
||
sysmoduser |
||
istatus |
||
group |
Parameter name |
Caption |
Data type |
|---|---|---|
address1 |
AddressLine1 |
|
address2 |
AddressLine2 |
|
address3 |
AddressLine3 |
|
city |
City |
|
code |
ZipCode |
|
company |
CompanyCode |
|
company.full.name |
CompanyName |
|
country |
Country |
|
customer.id |
CustomerID |
|
customer.since |
CustomerSince |
DateTimeType |
default.sla |
DefaultSLA |
IntType |
fax |
FaxNumber |
|
last.update |
LastUpdated |
DateTimeType |
phone |
PhoneNumber |
|
srvc.del.manager |
ServiceDeliveryManager |
|
srvc.manager |
ServiceManager |
|
state |
State |
Parameter name |
Caption |
Data type |
|---|---|---|
building |
Building |
|
company |
Company |
|
contact.name |
ContactName |
|
contact.phone |
WorkPhone |
|
contact.severity |
CriticalUser |
BooleanType |
contract.id |
ContractID |
|
dept |
Department |
|
extension |
Extension |
|
first.name |
FirstName |
|
floor |
Floor |
|
full.name |
FullName |
|
home.phone |
HomePhone |
|
last.name |
LastName |
|
location |
Location |
|
logical.name |
PrimaryConfigurationItem |
|
manager |
Manager |
|
portable.phone |
MobilePhone |
|
required.entitlement |
RequiresEntitlement |
BooleanType |
shift |
Shift |
|
user.id |
EmployeeID |
Parameter name |
Caption |
Data type |
|---|---|---|
company |
Company |
|
cust.center |
CostCenter |
|
dept |
Department |
|
dept.full.name |
DepartmentFullName |
|
dept.id |
DepartmentID |
|
dept.name |
DepartmentName |
|
dept.structure |
DepartmentStructure |
|
parent |
ParentDepartment |
|
sla.no |
DepartmentSLA |
Parameter name |
Caption |
Data type |
|---|---|---|
asset.tag |
AssetTag |
|
assignment |
AssignmentGroup |
|
building |
Building |
|
company |
Company |
|
contact.name |
ContactName |
|
dept |
Department |
|
device.severity |
Critical |
BooleanType |
floor |
Floor |
|
is.down |
SystemDown |
BooleanType |
istatus |
Status |
|
location |
Location |
|
location.code |
LocationCode |
|
logical.name |
ConfigurationItem |
|
model |
Model |
|
parent |
ParentDevice |
|
part.no |
PartNumber |
|
room |
Room |
|
serial.no. |
SerialNumber |
|
subtype |
ConfigurationItemSubType |
|
type |
ConfigurationItemType |
|
updated.by |
UpdatedBy |
|
vendor |
Vendor |
Parameter name |
Caption |
Data type |
|---|---|---|
application.name |
ApplicationName |
|
authorized |
IsAuthorized |
|
description |
Description |
|
directory |
Directory |
|
install.date |
InstallationDate |
DateTimeType |
installed.by |
InstalledBy |
|
license.number |
LicenseNumber |
|
logical.name |
InstalledOnCI |
|
serial.no |
SerialNumber |
|
status |
Status |
|
suite.component |
SuiteComponent |
BooleanType |
version |
Version |
Parameter name |
Caption |
Data type |
|---|---|---|
address |
Address |
|
city |
City |
|
comments |
Comments |
|
company |
Company |
|
country |
Country |
|
loc.close.time |
LocationClosingTime |
TimeType |
loc.open.time |
LocationOpenTime |
TimeType |
location |
Location |
|
location.code |
LocationCode |
|
location.full.name |
LocationFullName |
|
location.name |
LocationName |
|
location.structure |
LocationStructure |
|
phone |
Phone |
|
primary.contact |
PrimaryContact |
|
primary.contact.dept |
PrimaryContactDepartment |
|
site.category |
SiteCategory |
|
state |
State |
|
zip |
Parameter name |
Caption |
Data type |
|---|---|---|
available |
QuantityAvailable |
|
back.ord |
QuantityBackOrdered |
|
category |
Category |
|
cost |
Cost |
|
default.qty |
DefaultQuantity |
|
description |
Description |
|
erp.material.group |
MaterialGroup |
|
gl.number |
GLNumber |
|
installed |
InstalledQuantity |
|
lot.size.ord |
OrderLotSize |
|
manufacturer |
Manufacturer |
|
max.ord.amount |
MaxOrderAmount |
|
min.ord.amount |
MinOrderAmount |
|
model |
Model |
|
on.order |
QuantityOnOrder |
|
on.request |
QuantityOnRequest |
|
part.desc |
BriefDescription |
|
part.no |
PartNumber |
|
priority |
DefaultPriority |
|
received |
QuantityRecieved |
|
reserved |
QuantityReserved |
|
unavailable |
QuantityUnavailable |
Parameter name |
Caption |
Data type |
|---|---|---|
address |
Address |
|
after.hours.phone |
AfterHoursPhone |
|
city |
City |
|
close.time |
CloseTime |
TimeType |
contract |
ContractNumber |
|
contract.person |
ContractPerson |
|
contract.phone |
ContractPhone |
|
country |
Country |
|
is.manufacturer |
IsManufacturer |
BooleanType |
is.vendor |
IsVendor |
BooleanType |
location |
Location |
|
open.time |
OpenTime |
TimeType |
order.person |
OrderPerson |
|
order.phone |
OrderPhone |
|
sales |
SalesRep |
|
sales.mgr |
SalesManager |
|
sales.mgr.phone |
SalesManagerPhone |
|
sales.rep.phone |
SalesRepPhone |
|
service |
ServiceContact |
|
service.phone |
ServicePhone |
|
vendor |
VendorName |
|
vendor.id |
VendorID |
|
web.address |
URL |
|
zip |
ZipCode |
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