The upgrade methods are similar to the methods for installing a new product. You run the installation program from a graphical user interface (GUI) or from a command line. This section provides an overview of the upgrade process and the procedures for performing platform upgrades with the GUI and command-line options. 

Best practices

  • While upgrading to any major or minor version of the Platform from any of the earlier supported versions, BMC recommends that you first upgrade to the latest released version of the major version and then upgrade to 20.02. For example, if your current platform environment is 7.8, upgrade to 7.8.02 (latest released version) and then upgrade to 20.02.
  • Before upgrading any of the platform components, BMC recommends that you stop services for all platform components and not just the one that you want to upgrade. After the upgrade, you can restart the services. For more information, see Starting and stopping product components and services.

Supported upgrade paths

The following table describes the supported upgrade path based on your current platform version. 


Do not change the authentication system type while upgrading.

You must use the same authentication system (embedded or external) as used in your current platform environment. If your current platform environment uses embedded Remedy Single Sign-On (Remedy SSO), do not switch to an external Remedy SSO or from an external to embedded Remedy SSO.

Current platform versionUpgrade toNotes


  • BMC Remedy Single Sign-On (external and embedded) is used as the authentication system.
  • If you want to use an external Remedy SSO, you must first install or upgrade to a supported version before upgrading the TrueSight Orchestration Platform. For more information, see System requirements.
  • If your current platform environment uses embedded Remedy SSO, when you upgrade to 20.02, the embedded Remedy SSO version is upgraded to 20.02.


Before upgrading 

Before upgrading, review the instructions about preparing for upgrades for your upgrade path:

Related topics

Troubleshooting the installation

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