System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed in the following topics:

To get complete compatibility information, use the  BMC Product Compatibility Utility Open link .


To access the product compatibility information on the Customer Support website, you must have a Support ID.

System requirements for TrueSight Orchestration – Classic mode

In a classic mode, you deploy the product on servers (physical or virtual).  

You must allocate sufficient resources to a component that is running on a virtual machine. Ensure that   is the only product running on its host computer. 

The following table lists the system requirements for the   components.


Application memory (Java Heap) 1

Number of processors (quad core or better)

Runtime disk space requirements

Installation disk space requirements


2 GB


40 GB

100 MB


8 GB 2


40 GB

140 MB


8 GB 2


40 GB

140 MB


4 GB


40 GB

100 MB


8 GB 2


40 GB

140 MB

Development Studio

2 GB


20 GB

300 MB

Operator Control Panel

1 GB


1 GB

100 MB

Dashboards4 GB240 GB100 MB

 1 Add the application memory noted to the operating system memory in accordance with the operating system vendor recommendations.


  • Application memory is different than the physical RAM required for the server. Application memory is the amount of memory applications can use out of the total available physical memory on the server. 
  • Since consumes no more than 50 percent of the server memory, BMC recommends that if a server has an 8GB CDP, that server must have at least 16GB total memory.
  • For optimal performance, BMC Software recommends that you use a 64-bit operating system. You can configure an LAP to run on a 32-bit operating system, but the allocated memory is limited to 1.5 GB.

 2.a If your environment runs with high concurrent volumes and workflow complexities, increase the recommended application memory by a factor of 2x or 3x: from 8GB to 16GB or 24GB; from 4GB to 8GB or 12GB. 

2.b As the total size of the activated modules in your environment increases, you may need to increase the application memory by 2x: from 8GB to 16GB. 


These recommendations are for production environments. Development grids may only require half the application memory documented above.

By default, the memory settings (-Xmx and -Xms parameters) for Platform components is set to minimal required to start the applications. For QA and production environments, BMC recommends that you specify the memory size values as per the application memory settings specified in the earlier table.

Supported browsers

The following table lists the web browsers supported by   Platform. 

Google Chrome

77 (64-bit)

Validated against the version at the time of the release

Microsoft EdgeLatest version
Mozilla FirefoxLatest version

Supported operating systems

The following table lists the supported operating systems for  Platform server components.

Platform componentSupported OSSupported versionsHardware

servers (Classic deployment)

(Includes the repository and
peers such as CDP, AP, LAP, and HA-CDP)

Red Hat Enterprise Linux

  • 8.2
  • 7.9
  • 7
  • 6.x
Microsoft Windows Server
  • 2019 Standard
  • 2016 Standard
SUSE Linux Enterprise Server

15 SP2


The following table lists the supported operating systems for   Development Studio. 



Development Studio

Microsoft Windows Server

  • 2019
  • 2016
Microsoft Windows10 Enterprisex86_64

Supported databases for platform metrics

The following table lists the supported databases for  Platform metrics.


Microsoft SQL Server 2019

Microsoft SQL Server 2017 64-bit

Microsoft SQL Server 2016

MySQL 5.764-bit

Oracle 19c


Oracle 19c RAC

NEW IN 20.02.01 Oracle Exadata supported on Enterprise Edition (Extreme Performance and High Performance)

PostgreSQL 9.x64-bit

Supported external databases for the repository

You can configure the repository with the following supported external databases: 

  • MySQL
  • Oracle
  • DB2
  • Microsoft SQL Server

Java requirements

 Platform uses AdoptOpenJRE8u202. BMC recommends that you upgrade to the latest platform version to get all the available fixes and security updates. 

Authentication requirements

Remedy Single Sign-On (external or embedded) is the authentication tool that must be installed and configured with TrueSight Orchestration

The following versions are supported:

Remedy SSO (external)
  • 20.02
  • 19.08
  • 19.05
  • 19.02
  • 18.11
  • 18.08 
  • 18.05
  • 18.02
  • 9.1.03

Remedy SSO (embedded)

Note: Installed with platform components


Implementing system parameters in standard environments

To implement the parameters from the preceding table in a single-server demonstration/POC environment, you must provide:

  • 6-8 GB for the repository, CDP, and  Operator Control Panel
  • 2 CPUs
  • 10 GB of runtime disk space allocated to 

To implement the parameters from the preceding table in a two-server production environment, you must provide:

  • Server 1: 2 GB, 1 CPU, 40 GB disk space allocated to the repository
  • Server 2: 8 GB, 2 CPUs, 40 GB disk space allocated to a CDP and  Operator Control Panel

How log files affect disk space

During runtime, each component creates at least one log file set, the size of which depends on your configuration. The CDP, AP, and  Development Studio can also be configured to create a second log file set.

An individual log file can retain up to 4 MB of data. Upon reaching the maximum log size, the active log file is archived and a new active log is created. A standard log set might contain one active log and up to nine archive log files, each requiring 40 MB of disk space.

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  1. Greg Michael

    Is it fair to say that if the browser supports HTML5, that it "should" work, even if not listed as a certified version?

    Oct 20, 2020 02:04
    1. Adlapalli sunil kumar Achary

      Hi Greg,

      Thanks for the comment!

      We're checking with the team and will get back to you.

      Nov 03, 2020 02:46
    1. Adlapalli sunil kumar Achary

      Hi Greg,

      I checked with the team. No, some of the features or styles may not work.

      Working with the team to update details about supported browsers in this topic as well. Will update ASAP.

      Nov 11, 2020 11:22
  2. Anuparn Padalia

    Please update Support-ability for Windows Server 2019 for Dev Studio.

    Apr 21, 2021 05:37
    1. Sulekha Gulati

      Thanks Anuparn. I am looking into it.

      Apr 21, 2021 05:43
      1. Sulekha Gulati

        Anuparn, I have updated updated the Development Studio table. Thanks again for bringing this out.

        Apr 21, 2021 11:37