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BMC

TrueSight Orchestration Platform 20.02

All versions
is an IT-process-automation platform that enables you to implement run book automation and use Operator Control Panel (OCP) a web-based interface, that enables operators, such as service desk personnel, network operators, and IT technicians, to run workflows in a semi-automated mode in your IT environment.
Release notes and notices
updated 17 Mar
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
DateTitleSummary
17 March, 202220.02.02: Patch 2Describes the updates available in the patch.
4 December, 202020.02.01: Patch 1Describes the updates and corrected issues in the patch.
12 November, 2020Technical bulletin: Impact of Adobe Flash end of life on TrueSight Orchestration and replacement optionsDescribes the impact of Adobe Flash end of life on TrueSight Orchestration and replacement options.
29 May, 2020Technical bulletin: Impact on SSH-based and HTTPS-based adapters due to an upgrade to the security policies in TrueSight Orchestration Platform 20.02Since platform 20.02 is now compliant with a stronger FIPS140-2 compliance, adapters based on HTTPS and SSH protocol are impacted.
21 February, 202020.02 enhancements

Enhancements included in this release:

  • New user interface for the Operator Control Panel
  • New TSO Domain field in the installation wizard
  • Security enhancements
  • Health statistics now available in a separate health.log file
  • Support for Remedy Single Sign-On versions

Tips

  • To stay informed of changes to this list, click the  icon on the top of this page.

  • Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


     

Related topics

Known and corrected issues

Support information


Getting started

 

Planning

 

Understand the use cases, system requirements, and security-related features of the product.

Installing – Classic mode

 

Use this section for a fresh product installation.

Upgrading

 

Use this section to upgrade from an earlier version.

Troubleshooting

 

Resolve issues that you may encounter while using the product.

Integrating

 

Talks about integrations with other products, and integration by using RESTful, ORCA, or legacy web services.

Using

 

Use this section for procedures to use the OCP to launch and track workflows and monitor the system by using the Health and Value Dashboards.

Administering

 

System administrators to use the procedures to manage users, content, grids, peers, and the entire TSO platform environment.

Developing workflows

 

Use this section to develop custom workflows by using the Development Studio interface and the design tools.
PDFs and videos

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Frequently asked questions and additional resources

 

This topic provides information that supplements the  Platform documentation.

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about  Platform.

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.02 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Sizing a database can be one of the most arduous tasks a database administrator, analyst or developer must attend to. It is time consuming and more hours go into analyzing the database than actually sizing it. There are some tools that can efficiently size a database before deployment. For example, one can use ERwin to determine how large the database will become in N number of months. One could also a database with random data using products like Datatect. Of course one can do the math themselves which is more often the case than not.

Note

A common mistake that happens when one attempts to size a database without the aid of a 3rd party product is to miss the space used by indexes, foreign keys and constraints.

Fortunately, has relatively little to do with databases for its own purposes. The notable exception is the metrics data that it can collect. Storing the metric data in an external standalone RDBMS is considered a best practice. When sizing that database, a general rule of thumb is that approximately 700 MB of space is required to retain up to a month of metric data.

Technically, it is less resource intensive to have larger or more coarse workflows than it is to have many smaller workflows. Large numbers of small workflows have a measurable impact on the grid requiring more processing, memory, and disk space to properly utilize and maintain. However, one must consider readability and the relative simplicity of decomposing larger workflows into smaller more concise workflows. Moreover, the more succinct and focused the workflow is, the more reusable it will become in other workflows.

Yes, the product is multi-threaded. It is written in Java, which is largely OS-agnostic and highly portable. The development team uses both Windows and UNIX for its development.

Customers tend to run on virtual machines. However, using physical hardware provides best performance and stability.

If auditing is configured, then will record actions that are performed by users on the grid (e.g. configuring an adapter, activating a module, etc.).

Repository logs (named repository.log) are located in the AO_HOME/repository/logs folder.

Grid peer component logs (named grid.log and processes.log) are located in the AO_HOME/tomcat/logs folder.

Logging level is configured using the Grid Manager web UI. Navigate to Manage > Peer > edit the peer(pencil button) → Configure Logging button.

TrueSight Orchestration does not natively support the migration of peers from one server to another. However, you can manually migrate a TrueSight Orchestration peer from one server to another. For more information, see Knowledge Article No. 000203937 Open link on BMC Communities.

Top Knowledge Articles from BMC Customer Support

BMC Communities maintains a list of the top 10 Knowledge Articles (KAs) as recommended by the Customer Support team for . 

The KAs are selected by a combination of both the collective experience of the team and other quantitative factors, with the goal of sharing the most relevant and useful information in a easy to consume format.

See Top TrueSight Orchestration Knowledge Articles for the list. For a complete list of Knowledge Articles for , see Articles from the BMC Knowledge Base - TrueSight Orchestration.

Searching Knowledge Articles

From the Customer Support Knowledge Base page, in you can choose to search by  Platform and then enter a search string. You might want to search for one of the following:

  • A string from an error message to locate KAs related to that string
  • A task that you want to perform
  • A behavior that you see while working with the product

For example, if you see an error that includes the phrase "invalid transform" and you search for that string, the results will include a link to TrueSight Orchestration workflow throws "invalid transform" errors when input data contains quotes KA000084014.

Additional resources from BMC

 

 
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Last modified by Shweta Hardikar on Apr 16, 2020
platform truesight_orchestration_platform tso_platform_8_1

Comments

  1. Santosh Srinivasan shanthini

    Extracting the doc for Upgrade

    May 19, 2020 01:46
    1. Shweta Hardikar

      Hi,

      I am not sure I understand your comment. Can I help?

      May 20, 2020 01:10
  2. Deepak Singla

    Hello

    Can you please point me to the page that lists all OOTB Adapters available with TrueSight Orchestration.

    Oct 09, 2020 10:31
    1. Greg Michael

      Start here: https://docs.bmc.com/docs/TrueSightOrchestrationPlatform/2002/managing-adapters-911447031.html You can also refer to this: https://docs.bmc.com/docs/TrueSightOrchestrationPlatform/2002/developing-workflows-911447106.html If what you are looking for is not in these sections, check in the TrueSight Orchestration Content of the version you have installed.

      Oct 09, 2020 11:11
      1. Shweta Hardikar

        Thanks for the response, Greg :). Hi Deepak, let me know if you are able to find these pages. Our latest content space is here: https://docs.bmc.com/docs/display/tsoc201902/Home

        The latest list of application adapters can be found under: https://docs.bmc.com/docs/display/tsoc201902/Application+adapters

        Oct 11, 2020 12:23

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