Troubleshooting database servers
This page describes issues that you might encounter with database servers, and contains the following topics:
Troubleshooting an SQL server
When you are using Microsoft SQL Server, the following problems might occur if you use the default isolation level READ COMMITTED
for the TrueSight Network Automation application server database:
- Issue 1: Refresh Status action with Configuration Profiling turned on fails with
PersistenceException
in the Job transcript.
Solution 1: Set theREAD COMMITTED SNAPSHOT
isolation level of the TrueSight Network Automation database toON
, as described in Configuring databases for Windows or Configuring databases for Linux. - Issue 2: The server log indicates deadlock errors.
Solution 2: Set theREAD COMMITTED SNAPSHOT
isolation level of the TrueSight Network Automation database toON
, as described in Configuring databases for Windows or Configuring databases for Linux. - Issue 3: TrueSight Network Automation upgrade is successful, however, the TrueSight Network Automation services do not start and the BCA-Networks.log file shows the following error message:
MSSQL Database isolation level is incorrect
.
Solution 3: Set theREAD COMMITTED SNAPSHOT
isolation level of the TrueSight Network Automation database toON
, as described in Configuring databases for Windows or Configuring databases for Linux and start the TrueSight Network Automation services.
Note
If you want to establish an encrypted connection with the SQL Server database engine, you must run one of the following SQL Server versions. Otherwise, the connection will fail.
- SQL Server 2014
- SQL Server 2012
- SQL Server 2008 R2 Service Pack 1 and later
- SQL Server 2008 Service Pack 3 and later
The service packs for SQL Server 2008 and SQL Server 2008 R2 address the BEAST vulnerability.
Troubleshooting an Oracle server
When you upgrade a TrueSight Network Automation application server with an Oracle database, you might see the following error message if the maximum open cursor value in the database settings is not sufficient to allow the upgrade, and the upgrade might fail:
ORA-01000 maximum open cursors exceeded
To resolve this issue, contact your Oracle database administrator to increase the maximum open cursor value and then, retry the upgrade procedure.
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