Starting from version 8.9.03, BMC Network Automation is renamed to TrueSight Network Automation. This space contains information about TrueSight Network Automation 8.9.03 and the later service packs for 8.9. For earlier releases, see BMC Network Automation 8.9.

Installing Multi-Server Administration on Windows

This topic describes how to install the TrueSight Network Automation – Multi-Server Administration on Windows using a wizard.


This release of Multi-Server Administration does not support silent installation.

Before you begin

Before you install Multi-Server Administration, ensure that you have set up the installation environment.


BMC recommends that you install Multi-Server Administration on a computer different than the TrueSight Network Automation application server.

To install Multi-Server Administration

  1. Log on as an administrator to the host computer where you are installing Multi-Server Administration.
  2. Start the installation by executing the setup.cmd file that you extracted in Extracting the installation files.
    The installer might take a minute or more to start.
  3. Welcome panel: Click Next.
  4. End User License Agreement panel: Review the TrueSight Network Automation Software License. Select I agree to the terms of the license agreement to continue the installation, and then click Next.
  5. Installation Directory panel: Specify the directory in which you want to install the product in the Destination Directory field, and click Next. This directory is the MSA_HOME directory. (Default) C:\Program Files\BMC Software\BCA-Networks-MSA.


    • Do not use pound ($), hash (#), or at (@) sign in the directory path.
    • The directory path cannot contain any non-Latin characters (Chinese, Japanese, Korean, or similar). These characters cause the installation to fail.
    • You must install the software on a local drive. Do not install the software on a network drive.
    • BMC recommends using the default value for continuity with uninstallation and future upgrades.
  6. Web Server Information panel: Change the Web server port number, as necessary, to avoid conflicts with other applications on the same host computer, and click Next.

    HTTPS Port NumberSpecifies the port for HTTPS communication, with a default of 443.
  7. Certificate Information panel: Enter all of the information required for the HTTPS certificate, and click Next.



    Common Name (CN)

    Specifies the host name or IPv4 address of the server.
    Note: This field must match the host name in the URL that is used to access the TrueSight Network Automation – Multi-Sever Administration Web server.

    Organization Unit (OU)

    Specifies the name of your organization unit.

    Organization Name (O)

    Specifies the name of your organization.

    Locality Name (L)

    Specifies your city or other locality.

    State Name (S)

    Specifies the name of your state, province, or other political subdivision.

    Country (C)

    Specifies the name of your country.

    Create Keystore Password

    Specifies a minimum 6-character password to secure the certificate keystore.

    Confirm Keystore Password

    Repeat the password entry.
    Note: Record this password in a secure location.

  8. Memory and System Options panel: Change memory settings or enter additional startup options if required, and click Next.



    Initial Memory Allocation

    The amount of memory that the software allocates and holds upon startup. Additional memory is allocated, as needed, up to the Maximum Memory Allocation value (see next item). The default value is 1024 MB.

    Maximum Memory Allocation

    The maximum amount of memory that the software process can use. The default value is 2048 MB.

    Additional Startup Options

    Additional startup options for the application. The FAQ and Knowledge Base articles might recommend additional startup options to solve issues unique to your environment. For example, if running on a headless server (no graphics card or monitor), you might have to specify -Djava.awt.headless=true for all the features of application to work properly in your environment .

  9. Installation Preview panel: Review the summary information, then click Install.
    If you need to change a setting, click Previous. Each panel retains previous entries unless you change them.
    A panel appears indicating that the installation completed successfully. As part of a successful server installation, the TrueSight Network Automation -- Multi-Server Administration Web Server service is installed.
  10. Finish and log file panel: Review the summary information. To view the installation log file click View Log. Otherwise click Next.
    The name of the log file is msa_install_log.txt. The location of the file is determined by the %TEMP% environment variable in Windows.
  11. On the final page, click Done.


    You must reboot your system to start the product services.

Where to go next

Log on to the Multi-Server Administration using the user account mentioned in Accessing the Multi-Server Administration interface and add sites.

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