2019-03-22_12-02-20_Upgrading the Infrastructure Management server for application high-availability

Where you are in the Upgrade process

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You need to perform the following tasks to upgrade the Infrastructure Management server for application high-availability:

Application high-availability is supported only with the Oracle database. Upgrade the TrueSight Infrastructure Management server on the primary computer.

Best Practice

BMC recommends that you deploy the Oracle database and TrueSight Infrastructure Management Server on separate servers.

To upgrade the Infrastructure Management server on the primary computer

  1. Stop the secondary TrueSight Infrastructure Management server before you proceed with the upgrade. For more information, see  Starting and stopping the TrueSight Operations Management components .
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  2. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer.

    BMC recommends that you run the installer by using install.cmd and not setup.exe.

    Environment type Command

    Production environment with the default encryption setting


    (Windows)install.cmd

    (Linux)./install.sh

    Production environment with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256>

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256>

    Test environment with the default encryption setting

    (Windows)install.cmd -J MINIMAL=true

    (Linux)./install.sh -J MINIMAL=true

    Test environment with with user-specified encryption setting


    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

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Important

The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components.


To upgrade the Infrastructure Management server on the secondary computer

  1. Stop the primary TrueSight Infrastructure Management server.
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  2. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer.

    BMC recommends that you run the installer by using install.cmd and not setup.exe.

    Environment type Command

    Production environment with the default encryption setting


    (Windows)install.cmd

    (Linux)./install.sh

    Production environment with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256>

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256>

    Test environment with the default encryption setting

    (Windows)install.cmd -J MINIMAL=true

    (Linux)./install.sh -J MINIMAL=true

    Test environment with with user-specified encryption setting


    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

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  3. Stop the secondary TrueSight Infrastructure Management server.
  4. Start the primary TrueSight Infrastructure Management server.
  5. Start the secondary TrueSight Infrastructure Management server.
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  6. To detect the active and standby nodes, check the HTTP response codes for the following URLs:

    https://<primary hostname>/jsp/ShowError.jsp

    https://<secondary hostname>/jsp/ShowError.jsp

    HTTP response 200 - active node
    HTTP response 503 - standby node

Important

The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components.

Troubleshooting upgrade issues

If you face issues during the upgrade, see  Troubleshooting an Infrastructure Management deployment .

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