System requirements for IT Data Analytics

This topic provides information about the minimum requirements and supported resources for installing the TrueSight IT Data Analytics product:

Related topics

Preparing for installation

Single-server deployment

Multiple-server deployment

Additional resources Open link

Hardware requirements

The following table lists the minimum hardware requirements:


Operating systems (64-bit)

Microsoft Windows
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Datacenter 2008 R2
  • Windows Server 2012 
  • Windows Server 2012 R2 
  • Windows 2012 R2 Datacenter
  • Windows Server 2016 
  • Windows Server 2016 Datacenter
  • Windows Server 2019
  • Red Hat Enterprise Linux versions 6.x, 7.x
  • SUSE Linux Enterprise Server 11.x, 12.x, 15
  • Oracle Linux Server 6.x, 7.x
The preceding list is applicable for the product and the target hosts where data resides that you might install on the target hosts.
CPU and memory

2 CPUs and 4 GB RAM  

Note: In a production environment, the minimum requirement would be 8 CPUs and 16 GB RAM for handling a 50-100 GB volume of data per day and up to four users

Disk space    

TrueSight IT Data Analytics

For installation

20 GB for installing TrueSight IT Data Analyticsin a single-server deployment. This value includes the amount of space required for some TrueSight IT Data Analytics application log files that are expected to grow over time. Additionally, this value includes 15 GB required for ensuring data guarantee for the Collection Station component.

Note: If you are operating in a multiple-server deployment, you require 15 GB disk space for every new Collection Station added in your environment.

For indexing data

Example: Disk space required for indexing 20 GB data per day with a default retention period of 7 days is 202 GB. This value includes the amount of disk space required for installing the product.

Note: The preceding disk space sizes are for reference purposes only. While calculating the disk space, it is recommended that you add a buffer of 20% to the total size that you arrive at based on the preceding estimates.

Operating system requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

Software requirements

The following table lists the minimum software requirements:


For more information about ports, see Communication ports and protocols.

Web browsers
  • Mozilla Firefox (latest)
  • Google Chrome (latest)
  • Safari on Mac OS -10.x,11
  • Internet Explorer 11.x

Screen resolution

(to view the Console)


Java (for running CLIs)

  • Oracle JRE 1.8.0, build 152 (bundled with IT Data Analytics 11.3.01)
  • Azul JRE 1.8.0, build 202

    Azul 8 Java is supported on version 11.3.02 and later of the product.

    For more information, see Using the Azul Java 8 environment.

Supported integrations

The following table lists information about integrations supported with other BMC products:

ProductsSupported versions
BMC ProactiveNet Performance Management

BMC ProactiveNet Performance Management


BMC ProactiveNet Performance Management remote cells

TrueSight Operations Management

TrueSight Presentation Server


TrueSight Infrastructure Management

Note: Plan to install IT Data Analytics on a different computer other than the computer that you have installed the Integration Service. Installing both on the same computer stops the TrueSight Infrastructure Management event collection in IT Data Analytics. However, you can install the IT Data Analytics Collection Agent and Integration Service on the same computer if you are monitoring only the log collection and not event collection.




TrueSight Infrastructure Management remote cells


(This is relevant only if you are using PATROL for TrueSight IT Data Analytics for configuring the Collection Agent. For more information, see Agent types Open link .)




Remedy Action Request System
Remedy AR Server

9.1.x, 9.0.x

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