Installing TrueSight IT Data Analytics in a multiple server environment using the wizard
Where you are in the Installation process
Step | Task |
---|---|
1 | Complete the planning activities |
2 | Prepare for TrueSight Operations Management installation |
3 | Install Remedy Single Sign-On |
4 | Install TrueSight Presentation Server |
5 | Install TrueSight Infrastructure Management (if licensed) |
6 | Install TrueSight App Visibility Manager (if licensed) |
7 | Install Real End User Experience Monitoring Software Edition (if licensed) |
8 | Install TrueSight IT Data Analytics (You are here) |
9 | Complete the post-installation activities |
You can install IT Data Analytics in a multiple server environment using custom settings for installing the components (Configuration Database, Indexer, Collection Station, Console Server, and Search). Custom settings also allow you to authenticate users using Remedy Single Single-On (Remedy SSO). Multiple server installation is recommended for performing a medium or a large scale product deployment.
To perform a custom installation using the wizard
Do the following:
Log in to the host computer on which you want to install IT Data Analytics. BMC recommends that you delete all the files from the temporary directory:
- (Windows) %temp%
(Linux) /tmp
- Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:
(Windows) C:\Program Files
(Linux) /opt
It is strongly recommended that you exit all programs before starting the installation.
Run the installer:
(Windows) Run setup.exe from Windows\Disk1.
(Linux) As a non-root user, run ./setup.bin from Linux/Disk1.
- Review the welcome page, and click Next.
- Read the license agreement, agree to the terms, and click Next.
- Select Custom, and click Next.
Select the components that you want to install:
Indexer
Configuration Database
Collection Station
Console Server
Search
a. Configuration Database
b. Indexer (You must install the Indexer first as the host and port details of the Indexer are required for the Console Server installation).
c. Collection Station, Console Server, Search (can be installed in any order).
You must copy the installer to every computer where the components are to be installed and run the installation process.Depending on your selection, specify values in the following screens and click Next.
The default directory is:
- (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
- (Linux) /opt/bmc/TrueSight/ITDA
You can change it, if required, and click Next.
(Optional) Select these settings, if required, and click Next:
- Add TrueSight IT Data Analytics to the Start menu.
- Start TrueSight IT Data Analytics services.
- Allow BMC to collect product usage information.
- Preview the details, and verify the configurations.
- Click Install to start the installation. This may take up to 10 minutes.
After the installation is complete, the Installation Summary page is displayed. - (Optional) Click View log to view the installation log details on the screen. From the log view, you can expand and view the log messages.
- Click Done to exit the installation program.
Verify that the following environment variable points to the IT Data Analytics installation path:
(Windows)
%BMC_ITDA_HOME%
(Linux)
$BMC_ITDA_HOME
- (Linux) If you are installing in a Linux environment, you must enable restart of TrueSight IT Data Analytics after system reboot. To enable TrueSight IT Data Analytics services to start automatically every time that the machine is restarted, you must register the services. To do this, run the utility $BMC_ITDA_HOME/bin/itdaservices.sh with root user credentials.
Verify that IT Data Analytics has been installed successfully:
a. Confirm that the product services are running.
- (Windows): Navigate to Start > Run > services.msc and verify that all the product services have started.
- (Linux): Navigate to the $BMC_ITDA_HOME/services/bin directory and run the
status
command.
b. Confirm that the product console is working properly (URL to access TrueSight IT Data Analytics is - https://hostname:9797). Open a supported browser (Systems requirements) and use the following default credentials to log in:
c. Verify that you can log on to the product.Role Default user name Default password Super Admin admin admin12345 App Admin appadmin appadmin Troubleshooter troubleshooter troubleshooter
d. If you have logged in as Super Admin, navigate to the Administration > Components tab to verify that the installed components are up and running. They appear in a green state.Apply the product license. When you install the product, a default license gets installed which is valid for 30 days from the date of installation. To continue using the product after 30 days, get the license by contacting BMC Support.
Troubleshooting installation issues
If you face issues during installation, see
Troubleshooting the IT Data Analytics.
Next step in the Installation process
Now that you have successfully installed IT Data Analytics, you must complete the post-installation activities.
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