Installing TrueSight IT Data Analytics in a multiple server environment silently

Where you are in the Installation process

Step Task
1 Complete the planning activities
2 Prepare for TrueSight Operations Management installation
3 Install Remedy Single Sign-On
4 Install TrueSight Presentation Server
5 Install TrueSight Infrastructure Management (if licensed)
6 Install TrueSight App Visibility Manager (if licensed)
7 Install Real End User Experience Monitoring Software Edition (if licensed)
8 Install TrueSight IT Data Analytics (You are here)
9 Complete the post-installation activities

You can install IT Data Analytics in a multiple server environment, silently, by doing a custom installation. The silent installation obtains the required user inputs from the options files. You can download sample options files from within the procedure below, or you can generate them.

To perform a custom installation using the silently

Do the following:

  1. Log in to the host computer on which you want to install IT Data Analytics. BMC recommends that you delete all the files from the temporary directory:

    • (Windows) %temp%
    • (Linux/tmp

  2. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:
    • (Windows) C:\Program Files

    • (Linux) /opt

    It is strongly recommended that you exit all programs before starting the installation.

  3. Open the command prompt and navigate to:

    • (Windows) Windows\Disk1
    • (Linux) Linux/Disk1
  4. Download the following sample options files depending on the component that you want to install and your environment, or generate one. To generate the file, go to Step 6.

    Component Windows Sample Options file Linux Sample Options file
    Indexer
    Search Server Configuration Database
    Search
    Collection Station
    Console Server

  5. Copy the sample options file to the following folder on every computer where you want to install the components:

    • (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
    • (Linux) /opt/bmc/TrueSight/ITDA

    To install the product in a different location, change the value of the installLocation property in the options file.

  6. Run the following command to generate the options file:

    • (Windows) setup.exe –DGENERATE_OPTIONS_FILE=pathToOptionsFile

    • (Linux) As a non-root user, run setup.bin –DGENERATE_OPTIONS_FILE=pathToOptionsFile

    Where, pathToOptionsFile is the path, including the name of the file, to which you want to copy the silent installation properties. If the file name or path includes a space, enclose the file path in double quotes.

    Examples:

    • (Windows - Path with space) setup.exe –DGENERATE_OPTIONS_FILE="C:\temp folder\Disk1\options File.txt"

    • (Linux - Path with space) setup.bin –DGENERATE_OPTIONS_FILE="opt/temp folder/Disk1/options File.txt"

    The command launches the TrueSight IT Data Analytics wizard-based installer. Select the component that you want to install and for which you want the options file. Complete the installation once to populate the options file with properties. Now, your options file is ready to be used in silent installation. You can create custom options files for Indexer, Search Server Configuration Database, Search, Collection Station, and Console Server.

    BMC recommends that you keep the generated options file to the following folder:

    • (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
    • (Linux) /opt/bmc/TrueSight/ITDA

    To install the product in a different location, ensure that you change the value of the installLocation property in the options file. 

  7. You will need to type the Remedy Single Sign-On password in an encrypted form in the options file in Step 8. Encrypt this password using the EncryptPWD utility:

    1. Open the EncryptPWD utility by navigating to:
      • (Windows) <DownloadLocation>\BMC-TrueSight-IT-Data-Analytics\Disk1\utility\EncryptPWD
      • (Linux<DownloadLocation>/BMC-TrueSight-IT-Data-Analytics/Disk1/utility/EncryptPWD 
    2. Run the tool, and click the Encrypt tab.
    3. Type the password, confirm it, and click Encrypt.
    4. Note down the encrypted password (from the Encrypted Password field)

  8. Open and edit the options file. You can either retain the default values for the properties or change them, and save the file. The options file defines the installation properties in the form of a prefix tag followed by a property name and value pair.

      Property details

    Prefix tags for silent installation properties:

    • -P: Precedes directory properties

    • -A: Precedes application features

    • -J: Precedes Java properties

    Property name Description
    Installation

    -P installLocation

    The full path to the installation directory.

    Default value:

    • Windows: C:\Program Files\BMC Software\TrueSight\ITDA
    • Linux: /opt/bmc/TrueSight/ITDA
    Example: -P installLocation=C:\Program Files\BMC Software\TrueSight\ITDA
    Feature selection
    -A <Feature-Name>

    The components that you want to install. A typical installation installs all the components.

    For a custom installation, you can specify components while generating an options file.

    Note: The TomcatHiddenProduct feature is only required if you want to install the Search component or the Console Server component.

    Example:

    # Install Indexer
    -A Indexer
    # Install Configuration Database
    -A Configuration Database
    # Install Collection Station
    -A Collection Station
    # Install Console Server
    -A Console Server
    # Install Search
    -A Search
    # Install Tomcat Hidden Product
    -A TomcatHiddenProduct
    Installation type
    -J INSTALL_SET

    The installation type: custom.

    Example:

    • -J INSTALL_SET=TYPICAL
    • -J INSTALL_SET=CUSTOM
    Pinning the product to Start menu and starting services

    -J STARTMENU_SHORTCUT

    Whether you want to pin the product to the Start menu on your computer (Windows only).

    Example: -J STARTMENU_SHORTCUT=true

    -J STARTSERVICES_ITDA

    Whether you want to start the product services immediately after the installation is complete.

    Example: -J STARTSERVICES_ITDA=true

    Skipping port validation
    -J SKIP_VALIDATION

    Whether you want to skip port validation during installation.

    You might want to use this property if you know that the ports used for the installation are available before starting the installation.

    Example: -J SKIP_VALIDATION=true

    Note: This feature is only available for silent installation. If you do not add this property or set the value of this property to false, and if the defaults ports are in use, then the installation will fail.

    Allowing BMC to collect product usage information
    -J enable_feature_tracking

    Whether you want to enable BMC to collect product usage information.

    By sharing usage information, you can help BMC improve the product to be more relevant to your needs.

    Example: -J enable_feature_tracking=true

    Indexer details
    -J itda.indexinghost

    The host name of the computer where you want to install the Indexer.

    The default is your local host name.

    Example: -J itda.indexinghost=Indexer.bmc.com

    -J itda.indexingport

    The port number of the computer where you want to install the Indexer. The default is 9300.

    Example: -J itda.indexingport=9300

    -J itda.indexing.unicast.hosts
    If you want to install an Indexer that must function as the master, leave this value blank.

    If you are installing an Indexer that must function as a peer or a component that communicates with the master Indexer, provide the fully qualified host name and port number of the master Indexer installed on the primary node. This value must be in the format, hostName1:Port.

    Example: -J itda.indexing.unicast.hosts=
    MasterIndexer.bmc.com:9300

    -J itda.indexer.box.type 

    The Indexer type of the computer where you want to install the Indexer.

    The default is live. If you want the Indexer type to be an archive node, specify archive. If you want the Indexer type to be a restore node, specify restore.

    Example: -J itda.indexer.box.type=live or -J itda.indexer.box.type=archive

    Configuration Database details
    -J itda.configdbhost
    The host name of the computer where you want to install the configuration database.

    The default is your local host name.

    Example: -J itda.configdbhost=ConfigDB.bmc.com

    -J itda.configdbport

    The port number of the computer where you want to install the configuration database

    The default is 9999.

    Example: J itda.configdbport=9999

    Collection Station details
    -J itda.stationinstancename

    The name of the Collection Station as it must be displayed under the Administration> Hosts tab.

    Example: -J itda.stationinstancename=
    Collection-Station.bmc.com

    -J itda.stationhttpbindaddress

    The HTTP service bind address that the Collection Agent and the Console Server must use to connect with the Collection Station.

    The default is 0.0.0.0.

    Example: -J itda.stationhttpbindaddress=0.0.0.0

    -J itda.stationhttpbindport

    The HTTP service bind port number that the Collection Agent and the Console Server must use to connect with the Collection Station.

    The default is 8080.

    Example: -J itda.stationhttpbindport=8080

    -J itda.stationpayloadbindaddress
    The Payload Service bind address that the Collection Station must use for listening to incoming data.

    The default is 0.0.0.0.

    Example: -J itda.stationpayloadbindaddress=0.0.0.0

    -J itda.stationpayloadbindport

    The Payload Service bind port number that the Collection Station must use for listening to incoming data.

    The default is 41414.

    Example: -J itda.stationpayloadbindport=41414

    -J agent.pool.name

    Whether you want to implement data collection redundancy.

    If you specify the value as true, it implies that the Collection Station installed will be added to a common pool. If this Collection Station goes down, Collection Agents communicating with the Collection Station are moved to another Collection Station in the pool.

    Example: -J agent.pool.name=true

    Search details
    -J itda.searchenginehost

    The host name of the computer where you want to install the Search component.

    The default is your local host name.

    Example: -J itda.searchenginehost=Indexer.bmc.com

    -J itda.searchengineport

    The port number of the computer where you want to install the Search component.

    The default is 9797.

    Example: -J itda.searchengineport=9797

    Console Server details
    -J itda.consoleserverhost

    The host name of the computer where you want to install the Console Server component.

    The default is your local host name.

    Example: -J itda.consoleserverhost=ConsoleServer.bmc.com

    -J itda.consoleserverport

    The port number of the computer where you want to install the Console Server component.

    The default is 9797.

    Example: -J itda.consoleserverport=9797

    Remedy Single Sign-On details

    These details are only applicable while installing the Console Server.

    Configuring Remedy Single Sign-On is an optional step. If you do not want to use Remedy Single Sign-On as your authentication mechanism or if you want to install a standalone instance of IT Data Analytics, you can skip these details.

    -J enable_rsso

    Whether you want to use Remedy Single Sign-On as an authentication mechanism.

    Example: -J enable_rsso=true

    -J rsso_protocol


    The protocol used for connecting with the Remedy Single Sign-On server.

    The default value is HTTPS. It can be set to HTTP or HTTPS.

    Example: -J rsso_protocol=HTTPS 

    -J rsso_host

    The Fully Qualified Domain Name (FQDN) of the Remedy Single Sign-On server.

    Example: -J rsso_host=RSSOHost.bmc.com

    -J rsso_port

    The port number of the Remedy Single Sign-On server.

    The default is 448.

    Example: -J rsso_port=448

    -J rsso.tenant

    The name of the tenant (also known as Realm in Remedy Single Sign-On) that you configured while integrating TrueSight IT Data Analytics with TrueSight Operations Management.

    If you want to use Remedy Single Sign-On without integrating with TrueSight Presentation Server, then provide the name of the tenant that is present on Remedy Single Sign-On.

    Example: -J rsso.realm=*

    -J rsso_username

    The user name for connecting with the Remedy Single Sign-On server.

    The default Remedy Single Sign-On administrator user name is "Admin".

    Example: -J rsso_username=Admin

    -J rsso_password

    The password for connecting with the Remedy Single Sign-On server.

    The password is the one that you provided while installing Remedy Single Sign-On. You must type the Remedy Single Sign-On password in an encrypted form. Copy the encrypted password created in Step 5.

    Example: -J rsso_password=6G0MnPoXCyHIJ/abMcoHwQ==

    -J tsps_host

    The Fully Qualified Domain Name (FQDN) of the TrueSight Presentation Server.

    Example: -J tsps_host=TSPSHost.bmc.com

    If TrueSight Presentation Server is installed in a high-availability environment, specify the FQDN of the Load Balancer.

    -J tsps_port

    The port number of the Presentation Server.

    The default is 443 for Windows (HTTPS) and 8043 for Linux (HTTPS).

    Example: -J tsps_port=443

  9. Run the following command to start the silent installation. Type the complete path to the options file in the command. If the path includes a blank space, enclose the path within double quotes.

    • (Windows) setup.exe -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"

    • (Linux) ./setup.bin -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"

    The installation may take up to 10 minutes. After the installation is complete, the Installation Summary page is displayed.

  10. You can periodically check the installation status by checking the itda_install_log.txt file located at: 

    • (Windows)%temp%
    • (Linux /tmp

  11. Search for the following log message in the itda_install_log.txt file to ensure that TrueSight IT Data Analytics is installed successfully:

    BMC TrueSight IT Data Analytics 11.3.01 install succeeded.

  12. Verify that the following environment variable points to the installation path:

    • (Windows) %BMC_ITDA_HOME%

    • (Linux) $BMC_ITDA_HOME

  13. Run the following command to verify the TrueSight IT Data Analytics status:

    • (Windows) Navigate to the TrueSight\ITDA\bin directory, and run run.bat -status command.
    • (Linux) Navigate to the TrueSight/ITDA/bin directory, and run ./run.sh -status command.

    A list of IT Data Analytics services are displayed as shown in the following example:

    TrueSight IT Data Analytics Indexer:
    The requested service has already been started.
    TrueSight IT Data Analytics ConfigDB:
    The requested service has already been started.
    TrueSight IT Data Analytics Server:
    The requested service has already been started.
    TrueSight IT Data Analytics Collection Station:
    The requested service has already been started.

  14. If errors occur when you run  the status command, stop IT Data Analytics services and then start them again.

      Click here for instructions

    Stop IT Data Analytics services by running the following command:

    • (Windows)stop.bat

    • (Linux) stop.sh

    Start IT Data Analytics services by running the following command:

    • (Windows) run.bat

    • (Linux)run.sh

  15. Open a supported browser and access TrueSight IT Data Analytics using the following address:

    http(s)://<itda_servername_FQDN>:<tomcat_port>

  16. Log in using the default Admin credentials:

    User name: admin

    Password: admin12345

  17. Change the password for the Admin user. Click Admin > Change Password.

  18. Log out of the IT Data Analytics console, and log in with the new Admin credentials.

    Your installation is complete.

  19. Apply the product license. When you install the product, a default license gets installed which is valid for 30 days from the date of installation. To continue using the product after 30 days, get the license by contacting BMC Support.

      To apply the license on Microsoft Windows system

    a. Copy the LicenseKey file to the location %BMC_ITDA_HOME%.
    You must replace the LicenseKey file that already exists.

    b. Restart the IT Data Analytics server.

     

      To apply the license on Linux system

    a. Copy the LicenseKey file to the location $BMC_ITDA_HOME.
    You must replace the LicenseKey file that already exists. Ensure that you apply the license key with non-root user permissions.

    b. Restart the IT Data Analytics server.

Next step in the Installation process

Now that you have successfully installed IT Data Analytics, you must complete the post-installation activities.  

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