Installing the Real End User Experience Monitoring Software Edition using the wizard

Where you are in the Installation process

Step Task
1 Complete the planning activities
2 Prepare for TrueSight Operations Management installation
3 Install Remedy Single Sign-On
4 Install TrueSight Presentation Server
5 Install TrueSight Infrastructure Management (if licensed) 
6 Install TrueSight App Visibility Manager
7 Install Real End User Experience Monitoring Software Edition — Phase A (You are here)
Install Real End User Experience Monitoring Software Edition — Phases B and C
8 Install TrueSight IT Data Analytics (If licensed)
9 Complete the post-installation activities

Note

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.01

Note

If you are planning to install the Real User Analyzer component, you must have an activation key file from BMC Customer Support. You will need this file to complete the installation of the Real User Analyzer.

To install Real End User Experience Monitoring Software Edition

On the system where you want to install the software edition, complete the following procedure.

  1. As a user with root privileges, navigate to Disk1 in the directory where you extracted the .tar.gz file and run ./setup.bin.

  2. On the Welcome page, click Next.
  3. Read the license agreement, agree to the terms, and click Next
  4. If you do not want to install the Real User Analyzer and Collector on the same system, clear the component that must not be installed, and click Next

    The Real User Analyzer and Collector components can be installed on separate systems.
    If a Real User Analyzer or Collector is already installed on the system, the installation will detect the installed component. The installed component cannot be overwritten with a new installation. The installation utility returns to the component screen, and you must deselect the component.

  5. If you selected to install the Real User Analyzer, you must enter the path to the activation key file that you received from BMC Customer Support, enter the company's name, and click Next. The company's name must match the name that is in the activation key file. If you do not have an activation key file, contact BMC Customer Support.
    If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by leaving the path to the activation key file empty and entering your company's name.

  6. Retain the default path for the installation directory or change it, and click Next.

    Tip

    BMC recommends using the default installation directory to avoid issues related to permissions and access.

  7. The default is: /opt/bmc/euem.

  8. If you change the installation directory, ensure that the path for the installation directory does not exceed 125 characters, and the directory is empty.

  9. The installation utility detects the amount of available disk space and physical memory on the system, and displays the maximum amount to make available for the components that you selected to install.  

  10. You can accept the default settings, or enter new maximum settings for the component's disk space and physical memory, and click Next.
    The Analyzer requires 100–570 GB of disk space, and the Collector requires between 28–100 GB of disk space. Both components require 8–24 GB of physical memory.
    (Optional) If you select the Demo mode option, the maximum disk space is set to 10 GB for the Analyzer and Collector, and the physical memory is set to 2.5 GB. These Demo mode settings cannot be changed. This mode is only used for demonstration purposes.
  11. For the host address, enter the address for the host machine where the component is being installed and click Next.
    The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed. This host address is used when a component generates a link to itself (e.g., within mailouts).
  12. For SNMP functionality, select the Enable SNMP box. The default SNMP port number can be changed, if necessary.
    If you want to enable SNMP functionality after the installation is finished, you can  enable SNMP for the Real User Analyzer or Collector through the component's interface. 
  13. If you selected to install the Analyzer, enter the security officer user name, a password, and then click Next.
    The analyzer security officer can access all of the Analyzer settings and create any administrator accounts.

  14. Use the default Analyzer port numbers, and click Next.
    You can change the default port number, but ensure that the new port numbers you enter are available.

    Field Description
    HTTP port Port numbers for the Real User Analyzer

    HTTPS port
    Shutdown port Port number to close the Real User Analyzer service
    Database port Port number for the Real User Analyzer database
    Sessions port Port number for the Real End User Experience Monitoring Performance Analytics Engine (PAE) sessions
    Pages port Port number for the Real End User Experience Monitoring PAE session pages
    Objects port Port number for the Real End User Experience Monitoring PAE page objects
  15. If you selected to install the Collector, enter the security officer user name, a password, and then click Next.
    The collector security officer can access all of the Collector settings and create any administrator accounts.
  16. Use the default Collector port numbers, and click Next.
    You can change the default port numbers but ensure that the new port numbers you enter are available.

    Field Description
    HTTP Port Port numbers for the Real User Collector
    HTTPS Port
    Shutdown Port Port number to close the Real User Collector service
    Database Port Port number to connect to the Real User Collector database
  17. Check that the installation details are correct, and click Install.
  18. Click Done to exit the installation wizard.
    After the installation, a new user is created for the Real End User Experience Monitoring database.

  19. Verify the Real End User Monitoring Software Edition installation.

      Do the following:

    You can verify that a Real User Analyzer or Collector component instance was installed successfully by opening a supported browser and entering the host and port address that you used during the installation process. If the component is installed, the log on screen will appear in the browser's window.

    The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed.  

    You can also see an installation success message at the end of the euem_install_log.txt installation log file. This file includes any warnings or errors that might have occurred during the component installation process, and a new log is created each time you install the program. The default location for this file that is in the system's /tmp folder.  Additionally, if you used the Real End User Experience Monitoring Software Edition installation wizard, you can see the installation log file's location in the wizard's Installation Summary page. You can also use the Maintenance Tool to view each log.

Related topic

  If you cancelled an installation, after clicking Install, you must (click here to expand)

Delete the following services and files if you cancelled the Real End User Experience Monitoring Software Edition installation after clicking Install.

Delete the follow services using the command for Linux RH platforms:

  • /sbin/chkconfig –del euem_analyzer
  • /sbin/chkconfig –del euem_collector 

Delete the following directory and files

  • Delete the directory where the Real End User Experience Monitoring Software Edition was installed using the command rm –rf <Installed dir> , for example rm –rf /opt/bmc/euem.
  • Delete the following files:
    • rm /etc/logrotate.d/euem_mysql_logrotate
    • rm /etc/logrotate.d/euem_pgsql_logrotate
    • rm /etc/bmc/euemCollectorDaemon.conf
    • rm /etc/bmc/euemAnalyzerDaemon.conf
    • rm /etc/cron.d/euem_mysql_logrotate
    • rm /etc/cron.d/euem_pgsql_logrotate

Next Step in the Installation process

Step 7 Phase B — Now that you have successfully installed Real End User Experience Monitoring Software Edition, you must install Cloud Probe.

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