Installation or upgrade of Presentation Server fails with SSO certificate
While installing or upgrading the TrueSight Presentation Server with the Single Sign-On (SSO) certificate, if you cancel and then start the installation or upgrade process again, the installation does not proceed. You can see the following message in the installer GUI and the truesightpserver_install_log.txt file:
Failed to run command:keytool error: java.lang.Exception: Certificate not imported, alias <RemedySSO> already exists
- Navigate to the <TrueSight Presentation Server installation file structure>\Disk1\files\jre\bin directory, where TrueSight Presentation Server installation file structure is the directory where the TrueSight Presentation Server setup.exe or setup.bin is located.
- Run the following command:
The truesightpserver_install_log.txt file is located in the %temp% directory.