Brief introduction to TrueSight Operations Management

This documentation space provides the information that you need to deploy and configure the TrueSight Operations Management solution. The TrueSight Operations Management solution comprises the component products described in the following table. Depending on your licensing, you might be entitled to download some or all of these products. For more information about the component products and their functional architecture, see TrueSight Operations Management overview and TrueSight Operations Management architecture. To access the product documentation, select the applicable link in the following table. 

ComponentComponent product description and documentation

Remedy Single Sign-On

A required component for all deployments. Remedy Single Sign-On (Remedy SSO) provides the authentication mechanism for users logging on to the TrueSight Presentation Server. This documentation provides an overview of the product and how to install it and configure Remedy SSO to work with the TrueSight Presentation Server and other components that are integrated with the TrueSight Presentation Server. For additional overview, see the Brief introduction to the Remedy Single Sign-On product section.

TrueSight Presentation Server

Required component for all deployments, the TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations.

TrueSight Presentation Server Open link

TrueSight Infrastructure Management

A component that enables IT Operations to monitor and manage the infrastructure or aid in the troubleshooting of outages.

TrueSight Infrastructure Management Open link

TrueSight App Visibility Manager

A group of components that enables you to monitor application performance and end-user experience. Users access the features of TrueSight App Visibility Manager from the TrueSight console.

TrueSight App Visibility Manager Open link

TrueSight Synthetic Monitor

A component that works with TrueSight App Visibility Manager that enables you to predict application performance by monitoring synthetic transactions.

TrueSight Synthetic Monitor overview Open link

BMC Real End User Experience Monitoring Software Edition

A component that enables you to monitor the real end-user experience. Users access the features of the component through the Real User Analyzer user interface, but can view real end-user experience metrics from dashboards in the TrueSight console. 

BMC Real End User Experience Monitoring Software Edition Open link

TrueSight IT Data Analytics

TrueSight IT Data Analytics enhances TrueSight Operations Management to deliver end-to-end IT operations analytics. TrueSight IT Data Analytics is a data mining and analytics engine that processes and delivers real-time insights into mission-critical data, extending to every corner of the enterprise network.

BMC IT Data Analytics Open link

Solution features

Following installation of the TrueSight Presentation Server and your entitled component products, the TrueSight console provides access to the component features that enable the solutions's core use cases.

Brief introduction to the Remedy Single Sign-On product

Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:

  • Local
  • SAMLv2


The Infrastructure Management administrator console and TrueOps mobile app does not support the SAMLv2 authentication type.

In TrueSight Presentation Server, Remedy SSO does not support the following authentication types:

  • Kerberos
  • CERT

Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:

  • Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
  • Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
  • Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.

Remedy Single Sign-On resources

Remedy Single Sign-On at-a-glance Open link

Planning the Remedy Single Sign-On Server deployment Open link

Installing Remedy SSO Open link

Migrating internal user data from Atrium SSO to Remedy SSO Open link

Uninstalling Remedy SSO Open link


Deployment documentation organization

The TrueSight Operations Management deployment documentation enables new and experienced solution administrators to implement the solution. 

Release notes and notices

Changes, enhancements, and open issues that affect installing and upgrading the solution components

You can set up a watch on this page to be notified about the latest information and documentation updates about deploying the solution and its component products.

Getting startedOverview of the solution and its functional architecture, as well as the functional architecture of the individual components
PlanningInformation that you need to know to prepare your environment for deploying the solution, including deployment architecture and best practices
InstallingProcedures that describe how to install and configure the product component
UpgradingProcedures and guidelines that describe how to upgrade or migrate from earlier versions of the solution's component products

Procedures that describe how to install and configure products that extend the features of TrueSight Operations Management

TroubleshootingInformation to help you identify and resolve problems associated with installing or upgrading the solution
FAQs and additional resourcesAnswers to questions about how to use this online documentation and directs you to other resources for getting information about installing and upgrading this solution.
To work offline, you can download an Adobe Acrobat PDF of this documentation from the PDFs and videos page.

Using the solution

Following the installation and initial configuration of the solution, administrators and users of the solution can access the product documentation from the following links:

TrueSight App Visibility Manager Open link

TrueSight Synthetic Monitor Open link

TrueSight Infrastructure Management Open link

Related documentation

The following illustration shows the documentation available for the TrueSight Operations Management product and provides links to the component documentation. You can access a documentation space by clicking the corresponding box or use the search boxes to locate a specific topic. 


The TrueSight Operations Management product comprises several components. Your licensing determines the components that you are entitled to download and install. Documentation for each component is available in a separate documentation space in the BMC Online Documentation Portal.

Use the search boxes to search the documentation sets that compose the TrueSight Operations Management product.


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