Installing the Atrium Orchestrator Content by using the BSM Solutions path

The BSM Solutions installation path preselects the content components required for your solution. Using this installation path enables the Atrium Orchestrator content installer to install all the dependent adapters and modules. The installer also verifies that you have the correct versions of Remedy ARS, Remedy ITSM, and Atrium CMDB installed. 

During the BSM Solutions installation, Atrium Orchestrator exports all the templates required for the solution to Remedy ITSM. The Content Installer prompts you for the ITSM server configuration parameters and ITSM template fields. After the BSM Solutions has been installed successfully, verify whether the user name in the Remedy ITSM task templates exists in the Remedy ITSM.

You can install only one solution at a time.

To install Atrium Orchestrator Content

1. Log in to the computer where the Atrium Orchestrator CDP is installed.

2. Run the Atrium Orchestrator content installation file.

   Note

   Verify that you run the correct installer for your environment. Downloading the Content Installer for a list of Atrium Orchestrator content installation files by platform.

3.  Read and agree to the terms of the license, and then click Next.
4. On the Directory selection page, accept the default destination path, or specify a different directory path to install the Triage and Remediation solution artifacts, and click Next.
5. Select BSM Solutions and then click Next.
   The Repository Communication Setting page is displayed.

6. Select BMC Triage and Remediation and then click Next.
   The installer preselects the required and previously installed adapters on the Adapter feature selection page.

   Note

   • A preselected and dimmed content component (such as an adapter or a module) indicates that the Content Installer located an existing version of the component required for the solution on your system. Using the BSM Solutions installation path, you cannot clear the check box for this option.
   • A preselected component that is not dimmed indicates that the Content Installer located an existing version of the adapter or module on your system that is not required for the solution. Because it is not required, you can choose not to install that component by clearing the check box.

   The Content Installer will proceed with the installation, and will install the latest versions of the selected content components.

7. Click Next.
   The installer preselects the required and previously installed operations actions (OA) management modules on the Module feature selection page.

8. Click Next.

   Note

   The Remedy Integration page provides an option to install BMC Remedy ITSM artifacts.

9. To continue installing the solution and install the  Remedy ITSM artifacts, configure the Remedy integration settings listed the following table.
   
   

   BMC Remedy ITSM integration settings
   

   ITSM settings	Value
   Host name	Enter the name or IP address of the computer running the Remedy ITSM service.
   Port number	Select Port mapper or assign a specific port of the computer running the BMC Remedy ITSM service (if known). Note: If the Remedy AR server is configured to use a port mapper, the port number must be set to 0. If the Remedy AR server is configured to use a specific port number to receive requests, assign that specific port number.
   User name	Enter the Remedy ITSM administrator logon user name. Alternatively, enter the user name created during the steps described under Creating BMC Remedy ITSM logon account ID.
   Password	Enter the Remedy ITSM administrator logon password.

     

10. Click Next.

11. On the ITSM Template Data Settings page, select the appropriate data in the fields where you want to customize the ITSM templates in the following table, and then click Next.
    

    Note

    Using the fields on the ITSM Template Data Settings page, you can enter data to customize the ITSM templates for your environment.

    Remedy ITSM template customization

    Template field	Description
    Support Company	Default company name assigned to a change or task request.
    Support Organization	Default organization within the company assigned to a change or task request.
    Support Group	Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request. Note The user that you enter in the ITSM Integration Settings page must also be a member of the support company, support organization, and support group that you specify here.

12. On the Installation preview page, review the features to be installed.

13.  Click Install to proceed with the installation.

14.  When the installation is completed, click Done.

15. Click Next.

16. On the ITSM Template Data Settings page, select the appropriate data in the fields where you want to customize the ITSM templates in the following table, and then click Next.
    

    Note

    Using the fields on the ITSM Template Data Settings page, you can enter data to customize the ITSM templates for your environment.

    BMC Remedy ITSM template customization

    Template field	Description
    Support Company	Default company name assigned to a change or task request.
    Support Organization	Default organization within the company assigned to a change or task request.
    Support Group	Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request. Note The user that you enter in the ITSM Integration Settings page must also be a member of the support company, support organization, and support group that you specify here.

17. On the Installation preview page, review the features to be installed.

18.  Click Install to proceed with the installation.

19.  When the installation is completed, click Done.