Configuring Self-Health Monitoring for Remedy SSO PostgreSQL

After you install BMC PATROL for PortgreSQL, you must configure the individual components. We strongly recommend you to use a monitoring policy to configure the KM and setup the thresholds.

For more information on creating a monitoring policy, see  Defining a monitoring policy.

Configuring the monitoring policy

Use the following table to choose the values while setting up the extended monitoring policy:

Environment nameSpecify an environment name of your choice. For example, TrueSight.
PostgreSQL hostSpecify the hostname of the Remedy SSO server.
PostgreSQL portSpecify the Remedy SSO port number. The default port is 5438.
UsernameSpecify the admin user name that you configured with Remedy SSO. The default user name is postgres.
PasswordSpecify the admin user password that you configured with Remedy SSO.
PostgreSQL database nameSpecify the database name that you installed with Remedy SSO. The default database name is rsso.

Specify the JAVA_HOME path or the JRE installation directory. For Remedy SSO, the default JRE path is:

  • (Linux) <RSSOinstallDirectory>/rsso/jre
  • (Windows) <RSSOinstallDirectory>\rsso\jre
Local OS AccountSpecify the remote host user you used when you installed the Remedy SSO server.
Local OS PasswordSpecify the user account you used when you installed the Remedy SSO server.

Setting up the thresholds for Remedy SSO PostgreSQL

In addition to configuring the monitoring solution, the policy must also include the thresholds settings to monitor the health of the database. The following table contains a list of threshold values that can be used to monitor the health of the Remedy SSO PostgreSQL database.



Application ClassParameterThreshold value
PATROL for PostgreSQL 1.0

PGR_DBStatus1 - Not OK

Was this page helpful? Yes No Submitting... Thank you