Troubleshooting the IT Data Analytics dashlet

The following issue might occur for the TrueSight IT Data Analytics dashlet on the TrueSight console.

Issue: TrueSight Server times out while obtaining TrueSight IT Data Analytics Saved Search data.

Cause: A high-volume of saved search data from TrueSight IT Data Analytics Server needs more time than the default 60 seconds timeout period.

Resolution:

1. Set the refresh factor value to greater than 1 minute for the affected dashlet.

2. From the command-line interface, execute the following command to increase the search timeout limit

   tssh properties set dashlet.itda.search.timeout <value in seconds>
   For example, tssh properties set dashlet.itda.search.timeout 120

   Note

   The default search timeout value is 60 seconds.