Understanding a service model

A BMC service model is made up of the following components:

• Data classes that describe the various types of physical and logical IT resources that make up an enterprise's business
• Corresponding data classes in the Infrastructure Management knowledge base of cells
• Event classes associated with specific resources
• Configuration items (CIs) that represent the unique physical and the logical CIs that deliver business services
• Impact relationships
• Management data instances

This topic explains about:

• Sources of service model objects
• Service components
• Service model component types
• Relationship control
• Component relationships
• Service schedules