Monitoring configuration items

The TrueSight console provides you with a single pane of glass to view all the Configuration Items (CIs) and the real-time data relevant to these CIs. CIs are entities that uniquely represent an asset in a computing infrastructure environment and typically reside in the Atrium CMDB. Each CI represents a component in an infrastructure. CIs can be of different classes; for example, Computer System CI (CSCI), Business Service CI (BSCI), Application CI, and so on.

Viewing CIs

Log on to the TrueSight console and select MonitoringConfiguration Items.

The following illustration provides an overview of the information that you can view and the actions that you can perform through the Configuration Items page.

Example of a Configuration Items page

Configuration items page

User tasks and features

Use the Configuration Items page to perform the following user tasks:

User taskDescription and reference

Set the Configuration Items page as the landing page

From the action menu (), select Set As Landing Page. Every time you log on to the TrueSight console, the Configuration Items page is displayed by default.

Make the current page settings as your default settings

From the action menu  (), select Save as Preference. Every time you log on to the TrueSight console and navigate to the Configuration Items page, the settings that you last used are displayed.

Change the Configuration Items page view

Click the action menu () to select the way you want to view CIs: View by Status, and View by Priority. For more information, see Filtering CIs.

Search for particular CIs

Click the Search icon  () to quickly find a CI. For more information, see searching for CIs.

Refresh the Configuration Items page

Click the refresh icon () to refresh the Configuration Items page to display any updates for the CIs.

Hide the quick filters to gain more display area for the CIs

Click the Collapse Filters icon () to collapse the quick filter .

Toggle between displaying and hiding the quick filter area by using this option.

Customize the Configuration Items page

Click the View Configuration Items Preferences icon () to customize the Configuration Items page to suit your CI viewing preferences. These settings are individual user-based preferences and apply only to the Configuration Items page.

For more information, see Customizing the Configuration Items page on the TrueSight console.

View help for the current page

Click the help icon () to launch context-sensitive help.

Filter the CIs by status or priority

Use the quick filters  to filter the list of CIs by status or priority. For more information, see Filtering CIs.

Sort the CIs by name, status or priority

Click the action menu () to select a secondary sort for the page: Sort by Name, Sort by Status, Sort by Priority. For more information, see Filtering CIs.

Filtering CIs

To prioritize and quickly take action on the impacted CIs, you can use different views and built-in filters to sort the CIs by name, status, and priority.

To filter the CIs by status or priority

Use the quick filters area  to filter the CIs by priority or status. This is the top-level filter applied to the CIs on the Configuration Items page as shown in the preceding figure.

  1. On the Configuration Items page, click the action menu in the following illustration and select the CIs view: View by Priority and View by Status
    The Configuration Items page view displays CIs based on the options you choose:
    • If you choose View by Priority, the CIs are displayed according to the priority of the CIs. There are five priority values indicated by different colors and icons: 
PriorityHighestHighMediumLowLowest
Icon


                    Configuration Items page - View by Priority

                    CI View by Priority

    • If you choose View by Status, the CIs are displayed according to the status of the CIs. 

                     Configuration Items page - View by Status

                     CI View by Status

    

The CI status depends on the highest severity of the underlying events. The CI status is indicated by different colors and icons as described in the following table:

Status

Icon

Definition

Unavailable (red)

The highest severity event of at least one of the underlying CIs is Critical.

Impacted (dark orange)


The highest severity event of at least one of the underlying CIs is Major.

Minor Impact(light orange)

The highest severity event of at least one of the underlying CIs is Minor.

Warning (yellow-orange)


The highest severity event of at least one of the underlying CIs is Warning.

Information (blue)


The highest severity event of at least one of the underlying CIs is Information.

OK (green)

The highest severity event of at least one of the underlying CIs is OK.

Unknown (cade blue)

 

The highest severity event of at least one of the underlying CIs is Unknown.

Blackout (gray)

 

The highest severity event of at least one of the underlying CIs is No event

To view the CIs by priority

Choose View by Status , you can filter CIs by priority. Click one of the priority quick filter buttons available in the row . This filtering option allows you to view or hide CIs of that particular priority.

CI View by Priority quick filter

To view the CIs by status

Choose View By Priority , you can filter CIs by status. Click one of the status quick filter buttons available in the row . This filtering option allows you to view or hide CIs of that particular status. 

CI View by Status quick filter

To sort CIs by name, status, and priority

There is a secondary sort option on the Configuration Items page to sort the CIs by name, status, or priority. Click the action menu to select a secondary sort for the Configuration Items page. The following sorting options are available for the CIs: 

  • Sort by Name: The CIs are sorted alphabetically by their names.
  • Sort by Status or Priority: If you have chosen, View by Status , you can sort the CIs by priority. Similarly, if you have chosen, View by Priority, you can sort the CIs by status.

The following figure displays CIs based on the conditions: View by Priority , filtered for all statuses , and sorted by Sort by Name 

CI view by Priority, Name, and Status

Searching for CIs in the TrueSight console

To find information quickly, you can search for CIs on the Configuration Item page in the TrueSight console.

To search for a particular CI, click the search icon () and enter the search text in the search window  and click the search icon again or press Enter to start the search. The search results are displayed on the search results window.  To cancel the search results and go back to the main view, click  ()in the search results window as shown in the following figure:

Search Configuration Item

The following points summarize the search behavior:

  • The number of search results displayed depends on the preferences that you have set for the Configuration Items page.

    For example, in the Configuration Items preferences, if you set the Maximum number of Configuration Items to display setting to 600, only 600 search results are displayed. The maximum value you can set for this preference is 1000.

    To narrow down the search results, review and refine the search criteria.

  • CI names that partially or completely match the search criteria are displayed in the search window.
  • Search is performed on all the CIs and not just on the filtered results, if any, that are already in place.
  • Manual and auto-refresh options are not applicable for the search results.
  • Search is not case sensitive.

Customizing the Configuration Items page on the TrueSight console

You can customize the Configuration Items page to suit your CI viewing preferences. These settings are individual user-based preferences and apply only to the Configuration Items page. To customize the display of the CI list, on the Configuration Item page, click the  icon, make the desired changes, and click Save to apply the settings. The following figure represents the CI preferences.

CI Preference

The following table describes the settings that you can change:

Setting

Description

Maximum number of Configuration Items to display

Sets the maximum number of CIs to display on the Configuration Items page. When the number of CIs exceed this value, additional CIs cannot be displayed. Review and refine the CI filters.

You can select any of the following values from the list: 600, 800, 1000. The default value is 1000.

Number of Configuration Items to display on scroll

Sets the number of CIs to download initially to stabilize response time. When you scroll down to view more CIs, the same number of CIs are downloaded and added to the displayed CIs.

You can select any of the following values from the list: 100, 200, 300. The default value is 200.

Configuration Items Auto Refresh

Refreshes the Configuration Items page automatically as per the specified refresh time interval.

You can select from any of the following values from the list: 30 sec,1 min to 10 min, Off. The default value is 2 minutes.

If you select Off, the CIs on the Configuration Items page are not refreshed automatically. At any time, you can click the Refresh icon to manually refresh the Configuration Items page.

Related topics

Viewing CI details


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