Configuring service models using CMDB forms

A service model is a generic term for a logical representation of the relationship between IT infrastructure components and higher-level logical entities such as technical services, business services, and organizations. Service models can belong to several categories such as network topology, dataflow, dependency, and impact. A service model consists of configuration items (CIs) and the relationships between them. You can build service models that represent your environment using BMC CMDB Explorer.

For more information, see Working with CIs and relationships. .

You can either create CIs for the existing service models or new service models that represent your environment using CMDB Explorer.

Note: If you create a CI in a non-production dataset, ensure to promote it to the production dataset by running the corresponding reconciliation job. For more information, see Running a reconciliation job.

For example: If you create a CI in the BMC.AE dataset, ensure to run the Atrium Explorer - Identification and Merge reconciliation job to promote the changes in the BMC.AE dataset to the production dataset BMC.ASSET.

To create a CI for an existing service model in CMDB Explorer, see Creating a CI for an existing service model .

To create a CI for a new service model in CMDB Explorer, see Creating a CI for a new service model .

You can define relationships between CIs that represent your environment using CMDB Explorer.

For more information, see Adding a relationship between CIs .

You can create timeframes using the TrueSight Infrastructure Management Administrator Console, schedules using the CMDB form, and associate timeframes to schedules.

For more information, see Working with timeframes and schedules using CMDB forms.

You can edit, delete, and find CIs that represent your environment using CMDB Explorer.

To edit, delete, and find CIs in CMDB Explorer see the following links:

Editing CIs and relationships in BMC CMDB Explorer .

Deleting CIs in CMDB Explorer .

Searching and viewing CIs and relationships in the CMDB Explorer .

Alternatively, if all the CMDB Explorer functionalities are not available for you, you can use the CMDB form to edit, delete, and find CIs. For more information, see Working with CIs and relationships.

For information on the CI attribute mappings between IMD and CMDB form, see CI attribute mappings between IMD and BMC CMDB form.

You can edit relationships between CIs that represent your environment using CMDB Explorer.

To edit relationships between CIs using CMDB Explorer, see the following links: Editing relationships in BMC CMDB Explorer .

Alternatively, if all the CMDB Explorer functionalities are not available for you, you can use the CMDB form to edit and delete relationships between CIs. For more information, see Working with CIs and relationships.

For information on the CI attribute mappings between IMD and CMDB form, see CI attribute mappings between IMD and BMC CMDB form.

You can edit timeframes using the TrueSight Infrastructure Management Administrator Console, and schedules using the CMDB form.

For more information, see Working with timeframes and schedules using CMDB forms.

To edit impact management attributes of CIs using CMDB Class Manager, see Managing classes.

You can promote CIs from the Sandbox dataset to production using BMC CMDB Explorer.

For more information, see Promoting a CI from the Sandbox dataset to production .