Viewing CI-based event lists in the operator console

Because Infrastructure Management provides impact analysis, the Services node in the navigation tree includes business services nodes. This allows you to display a CI-based event list that displays the events associated with consumers and providers for all services. You can select Services or any service node level to view the corresponding event list data in the Event view. 

The Additional Filter for Event Scope drop list has also been introduced for a CI-based event list. This list is visible only for CI-based events.

Viewing events for all services

If you select Services, direct events for all the root-level services available are displayed in the Event view. You have the option of changing the Event view to display impacting events or all events.

Viewing events for a single service component node in the Event View

If you select a service component node (CI node) from the navigation tree, direct events for the selected component are displayed. You can filter the events based on scope (Impacting (Direct or Providers) (displays both consumer and provider events), or Direct ) using the Events Scope drop list located above the event list. If you choose Impacting (Direct or Providers), the event list based on this filtering criteria does not get refreshed. However, a snapshot of the time that the event was last fetched is displayed.

Refreshing the event list

You can only refresh CI-based event lists for direct events. For Impacting (Direct or Providers) and Events Scope, a snapshot of the time that the event was last fetched is displayed, and the refresh option is not available.

Informing users of event occurrence

If no events occur for a CI-based event list, a message indicating the same is displayed.

Viewing events for a single service component node in the Graph, Tile, or Canvas view

If you select a service component node (CI node) in the Graph, Tile, or Canvas view, you can choose from the following options for viewing the events:

• All (Direct and Providers) 
• Change (Direct) 
• Direct 
• Impacting (Direct and Providers) 
• Predictions (Direct and Providers)
  If you choose any of these options, a snapshot of the specified event list for the selected node is displayed, and the refresh option is not available.