HP OpenView integration messages

This section contains information about Infrastructure Management HP OpenView messages.

ID: 820001

Message: BMC-OVO820001E: Error while getting instance details (may be NULL)

Explanation: It is possible that there is a connection error with the Integration Service

User Response: Ensure that the Integration Service process exists and is running.

ID: 820002

Message: BMC-OVO820002E: Error while getting parameter details

Explanation: It is possible that there is a connection error with the Integration Service

User Response: Ensure that the Integration Service process exists and is running.

ID: 820003

Message: BMC-OVO820003E: Exception while decrypting password for PATROL Proxy

Explanation: The password provided was not decrypted properly.

User Response: Check the password.

ID: 820004

Message: BMC-OVO820004E: Error while deleting delta

Explanation: The delta delete process failed.

User Response: Ensure that the Integration Service process exists and check whether it was restarted.

ID: 820006

Message: BMC-OVO820006E: Error while getting delta

Explanation: The system failed to obtain the delta values.

User Response: Ensure that the Integration Service process exists and check whether it was restarted.

ID: 820007

Message: BMC-OVO820007E: No delta update happened

Explanation: Most up-to-date data was processed, and data was not updated with the new information.

User Response: Wait for some time to receive the updated data.

ID: 820008

Message: BMC-OVO820008E: Error while getting NSCLI connection status

Explanation: It is possible that there is a connection error with the Integration Service

User Response: Ensure that the Integration Service process exists and is running.

ID: 820009

Message: BMC-OVO820009E: Error while getting agent details (may be NULL)

Explanation: Agent might be inactive or down.

User Response: Verify whether the agent is up and running, and that it was active during the time when the device was last configured for monitoring.

ID: 820019

Message: BMC-OVO820019E: Thread has been interrupted

Explanation: HP OpenView Adapter internal error

User Response: Check whether the HP OpenView Adapter is active and running.

ID: 820021

Message: BMC-OVO820021E: Stream is NULL

Explanation: HP OpenView Adapter internal error.

User Response: Check whether the HP OpenView Adapter is up and running.

ID: 820024

Message: BMC-OVO820024E: Connect Details to Patrol Proxy is NULL!!!.

Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.

User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running.

ID: 820025

Message: BMC-OVO820025E: Error while getting monitor details (may be NULL)

Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.

User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running.

ID: 820026

Message: BMC-OVO820026E: Error while getting monitor instance details (may be NULL).

Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.

User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running.

ID: 820027

Message: BMC-OVO820027E: Error while reading the Proxy Connection Inputs from ProactiveNet

Explanation: Connection between the HP OpenView Adapter and Integration Service appears to be broken. This might result in an unexpected shutdown of a process.

User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running.

ID: 820028

Message: BMC-OVO820028E: Failed to Upgrade, agent list missing - data is corrupted.

Explanation: An upgrade operation did not complete properly. The agent list is now missing.

User Response: Start the upgrade process again.

ID: 820029

Message: BMC-OVO820029E: Failed to Upgrade, HP server password is missing - data is corrupted

Explanation: Some HP OpenView credentials are missing (for example, the server password).

User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data.

ID: 820030

Message: BMC-OVO820030E: Failed to Upgrade, OV is missing from Protocol - data is corrupted.

Explanation: An upgrade operation did not complete properly. Protocol support for HP OpenView is now missing.

User Response: Start the upgrade process again.

ID: 820031

Message: BMC-OVO820031E: One of the attributes has been corrupted, cannot create the new environment for HP OVO.

Explanation: One of the HP OpenView attributes is corrupted. The adapter cannot be used.

User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data.

ID: 820032

Message: BMC-OVO820032E: Cannot create the new environment for HP OVO adapter.

Explanation: The new environment for the HP OpenView Adapter could not be created.

User Response: Verify whether the HP OpenView Server credentials are correct and that the Integration Service is up and running.

ID: 820033

Message: BMC-OVO820033E: Failed to upgrade as host name data is corrupted.

Explanation: Some HP OpenView credentials are missing (Host name).

User Response: Use the administration console to edit the adapter and complete the missing data.

ID: 820034

Message: BMC-OVO820034E: Failed to upgrade as user name data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, user name).

User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data.

ID: 820035

Message: BMC-OVO820035E: Failed to upgrade as password data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, password).

User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data.

ID: 820036

Message: BMC-OVO820036E: Failed to upgrade as connFrq data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, connFrq).

User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data or edit a configuration file to update the attribute.

ID: 820037

Message: {{BMC-OVO820037E: Failed to upgrade as autoSync data is corrupted. }}

Explanation: During the upgrade, some HP OpenView credentials are missing (autosync).

User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data or edit a configuration file to update the attribute.

ID: 820038

Message: BMC-OVO820038E: Failed to upgrade as WMI connType data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, WMI connType).

User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data.

ID: 820039

Message: BMC-OVO820039E: Failed to upgrade as DB connType data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, DB connType).

User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data.

ID: 820040

Message: BMC-OVO820040E: Failed to upgrade as dbPort data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (for example, dbPort).

User Response: Use the administration console to edit the adapter and fix the data.

ID: 820041

Message: BMC-OVO820041E: Failed to upgrade as dbName data is corrupted.

Explanation: During the upgrade, some HP OpenView credentials are missing (dbName).

User Response: Use the administration console to edit the HP OpenView Adapter and fix the data.

ID: 820048

Message: BMC-OVO820048E: PATROL Proxy Agent is not available to resolve target Hostname/IP.

Explanation: The Integration Service cannot resolve the host on which HP OpenView is running.

User Response: Ensure that all used host names are known, or replace those host names with valid IP addresses.

ID: 820050

Message: BMC-OVO820050E: PATROL Proxy Agent Username/Password wrong.

Explanation: Invalid Integration Service credentials.

User Response: Ensure that the user name and password for the Integration Service are correct.

ID: 820051

Message: BMC-OVO820051E: PATROL Proxy Server is down.

Explanation: The Integration Service appears to be inactive.

User Response: Restart the Integration Service if needed.

ID: 820052

Message: BMC-OVO820052E: Fail to get AutoDiscovery Instances from HP OpenView adapter

Explanation: Cannot get the AutoDiscovery Instances from the HP OpenView adapter

User Response: Ensure that the HP OpenView adapter process is running on the same host as the Integration Service.

ID: 820053

Message: BMC-OVO820053E: Missing PATROL Proxy Agent port detail

Explanation: Missing details about the Integration Service (for example, undefined port number).

User Response: Edit the device of the Integration Service to ensure that a valid port number is defined.

ID: 820055

Message: BMC-OVO820055E: PATROL Proxy Agent is not available in target hostname/port.

Explanation: The Integration Service cannot be reached on the configured hostName:portNumber.

User Response: Use the administration console to validate the connection details of the Integration Service.

ID: 820107

Message: BMC-OVO820107E: No devices (agents) were discovered from HP OpenView Server.

Explanation: The configured HP OpenView environment seems to be empty. This empty environment indicates that the HP OpenView Server is running but no HP OpenView agents are configured to it.

User Response: Review the topology of the HP OpenView environment with the administrator.

ID: 820109

Message: BMC-OVO820109E: Invalid CLI command

Explanation: Infrastructure Management sent an invalid command to the Integration Service. Sending an invalid command might occur if a Infrastructure Management system with Integration Services is not properly upgraded.

User Response: Ensure that all Infrastructure Management installations are patched to the same level.

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