Viewing adapter details

Perform the following procedure to view adapter details in the Administration Console.

To view adapter details

  1. Expand the Adapters folder.
  2. Expand the adapter-type folder and right-click the adapter-type instance for which the details are to be viewed.
  3. Select Details

    The adapter details screen is displayed.
  4. Click Details to view auto-sync details and auto-sync errors. 

    Adapter auto-sync summary details display the statistics of the created adapter as computed during the last auto-sync period.

    Summary Details

    Fields

    Description

    Last auto-sync done at

    Displays the time when the last auto-sync (create/update/poll) was done

    Total Instances auto-synced

    Displays the total number of auto-synced instances

    Note: Not available for BMC PATROL Adapters loaded through Integration Service 9.0.x or earlier 

    Total Instances Loaded

    Displays the total number of newly created instances

    Total Instances Failed to auto-sync

    Displays the total number of instances that could not be newly created

    Note: Not available for BMC PATROL Adapters loaded through Integration Service 9.0.x or earlier 

    Total Instances Unavailable

    Displays the total number of instances that are not auto-synced as compared to the previous list of auto-synced instances

    Total Instances Duplicate

    Displays the number of auto-synced instances that have already been created as part of other adapter instances pointing to the same host IP address

    Note: Not available for BMC PATROL Adapters loaded through Integration Service 9.0.x or earlier 

    Total Instances ExistingDisplays the total number of existing instances

    Note: Not available for BMC PATROL Adapters loaded through Integration Service 9.0.x or earlier  
  5. Click Close to return to Administration Console.

Searching instances

To view the details of particular instance(s) based on different requirements, it would be cumbersome to view the details if the adapter has thousands of instances per monitor type. The Search utility provides the flexibility to search the required instances with the details. The details panel includes the following tabs:

  • Auto-sync Details 
    • If instances are not collecting the data, then you need to check the status of such instances in the Details panel to verify the reason. If status is "Discovered but Unavailable", then such instances are not available in the target application. This can be achieved by performing a search based either on column Instance Details (either completely or partially) or column Status. 
    • To view the details of instances created successfully for any given monitor type, you can search based on the column monitor type (either completely or partially). 
    • To view the instances that are not available in the target application itself, you can search based on the column Status. 
  • Auto-sync Errors
    To view the details of instances failed for any given monitor type, you can search based either on column monitor type (either completely or partially) or on column Instance Details (either completely or partially). 
  • Loading Errors
    To view the error during discovery for a given monitor type, you can search based on the column monitor type (either completely or partially).

To search an instance:

  1. Expand the Adapters folder and select the adapter. Right-click the adapter to select the Details. The details page lists the summary of the instance created.
  2. Click Details in the Summary page to view the details at instance level. The Auto-sync DetailsAuto-sync Errors, and Loading Errors tabs appear.
  3. Select the required tab. To search for the particular instance(s), select the column based on which the search must be done. Type the pattern and click Go. The details of instances that contain the matching pattern under selected column are displayed.

    Note

    Similar procedures must be followed to select BMC PATROL, BMC Portal, SCOM, and BMC TM ART.

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