Managing service levels from the SLO Management Console

A service level objective (SLO) is a key component used to evaluate, monitor, and maintain acceptable service levels and compliance with service level agreements (SLAs). SLOs measure the performance of the service provider and are outlined to avert disputes between the two parties on misunderstanding. Infrastructure Management monitors and reports on the various aspects of SLOs.

SLO administration is the first step in integrating the SLO with the Infrastructure Management system. The following topics describe how to define SLOs in the Infrastructure Management system:

• Creating, deleting, and configuring SLOs
• Viewing a breakdown of SLO metrics for various time periods
• Viewing a summary of details and compliance metrics for an SLO
• Viewing SLO compliance details and history
• Viewing the current status of SLOs
• Viewing SLOs in a hierarchical tree
• Viewing a graphical history of SLO compliance and violations
• Comparing compliance objectives with actual results
• Customizing the display of SLO status information