Verifying the installation of the Application Server

Use the information in this topic to verify if the TrueSight Capacity Optimization installation completed successfully.

Before you begin

Before you begin verifying the TrueSight Capacity Optimization instance, you must complete the activities described in Installing Application Server components.

To verify that TrueSight Capacity Optimization services are running

  1. At $CPITBASE, type ./cpit status.
    A list of installed TrueSight Capacity Optimization services and their current status is displayed.
    Example of a list of running TrueSight Capacity Optimization services
  2. Verify that all installed TrueSight Capacity Optimization services are RUNNING.

    The following table lists TrueSight Capacity Optimization components and the services that correspond to each component:

    Component

    Web service

    Scheduler service

    Service Container service

    Data Hub service

    Httpd service

    Web

    (tick)

    (tick)

    (tick)

    -

    (tick)

    Primary Scheduler

    -

    (tick)

    (tick)

    -

    -

    Data Hub

    -

    (tick)

    (tick)

    (tick)

    (tick)

    ETL

    -

    (tick)

    -

    -

    -

    For example, if you have installed a Primary Scheduler and the Data Hub, verify that the Scheduler, Data Hub, and Httpd services, are RUNNING; if you have enabled the Service Container component, verify that the Service Container is also RUNNING.
    For more details about managing the TrueSight Capacity Optimization services, see Administrative procedures.

To verify that the TrueSight Capacity Optimization console functions properly

  1. From a supported browser, enter the FQDN of the TrueSight Capacity Optimization based on the protocol selected during the installation:

    https://<FQDN>:8443/console

    http://<FQDN>:8000/console

    Tips

    - Use only the FQDN in the URL to access the TrueSight Capacity Optimization console.

    - Prior to upgrading TrueSight Capacity Optimization, if you were using an IP address to access the TrueSight Capacity Optimization console, then the IP address must be mapped to the FQDN hostname in the local \etc\hosts file. This is applicable for both Windows and Linux hosts.

    - The browser cookie domain assigned to FQDN should be same between the Remedy Single Sign-On, the Presentation Server, and the Application Server.

  2. Verify that the TrueSight Capacity Optimization console is displayed, and then log on with the following default credentials:
    Username: admin
    Password: admin12345

    BMC recommends that you change the password for admin immediately after installation. For information about how to change the password for a user account, see Configuring users and user groups.

  3. Verify that the Welcome page is displayed.

    Additional information

    A message is displayed if the date and time of the Application Server and database are not in sync. You must sync the date and time on both the servers.

Where to go from here

After you verify that the typical TrueSight Capacity Optimization installation is successful, configure the Application Server after the installation.

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Comments

  1. Zahid Mahmood

    Is the URL port 8043 correct?

    May 21, 2018 11:20
    1. Bipin Inamdar

      Hi Zahid,

      Thanks for the feedback. The topic has been updated to correct the port number.

      Regards,

      Bipin Inamdar

      May 22, 2018 06:12