Setting up local user authentication in Remedy SSO

You can configure the Remedy Single Sign-On server to authenticate TrueSight Capacity Optimization users as local users.

Local Users Management authentication is a simple light-weight user store which is not supposed to be a corporate-wide authentication provider. It is not designed as a high performance authentication provider to support group policies, password expiration, and so on. It allows creating realm specific user stores which can be used for different purposes. For example, in multi-tenant environments, it can be used to configure admin privileges for different tenants using different user accounts belonging to appropriate realms. 

Typical use cases for Local User Management authentication:

  • when using local users for applications requiring several user accounts
  • when corporate identity providers are not available
  • for testing purposes

You should consider other authentication types in case you are designing corporate-wide authentication for a high workload.

Note

All local users and groups created after the release of 9.1 SP2 and prior to upgrading to 9.1 SP3 are not assigned to any realm. After the upgrade of Remedy Single Sign-On to 9.1 SP3, a new empty realm is created and all existing local users are moved into it. The administrator can remove local users from this realm and recreate them for the necessary realm if needed.

Complete the following procedures to authenticate the local users and authorize them to use the required product features:

To configure local users and user groups in Remedy SSO

Remedy Single Sign-On (Remedy SSO) provides you the facility to authenticate local users. A local user represents an individual user who accesses the protected application. The local users are assigned to groups (roles). Groups (roles) represents the groups or roles in your organization and is used to control user access to a BMC application. 

If a BMC application supports using Remedy SSO for local user authentication, then you should perform the following tasks in Remedy SSO:

  • Add local users to the appropriate realm.
  • Create the groups (roles) needed by your organization.
  • Assign users to the appropriate groups (roles).
  • Configure Remedy SSO to use local user management authentication.

You can add, search for, edit, and delete users. You can also change user passwords. Similarly,  you can add groups (roles) to a realm, add users to groups (roles), and remove users from groups (roles).

To add a user using Local User Management

  1. Log in to the administration console of Remedy SSO.

  2. Click Local User Management.
  3. In the Users tab, from the Realm drop down list, select a Realm.
  4. Click Add User.

  5. Complete the following fields:

    FieldDescription
    Login Name

    Enter the user's login name. The Login name is case insensitive.

    Note: You cannot modify the login name after it is created.

    User NameEnter the user's full name.
    PasswordEnter the user's password. Ensure that you do not include spaces at the beginning or end of the password. Spaces are allowed between the first and last password characters.
    Confirm PasswordReenter the user's password.
    Description (Optional)Provide a description of the user.
    Enabled (Optional)Select this option to enable the user to log into the BMC application.
  6. Click Add.

To edit a user using Local User Management

  1. In the Users tab, from the Realm drop down list, select a Realm.
  2. Locate the user and click Edit  in the Action column.

    Note

    If you disable the user who is currently logged into a BMC application, the user remains logged in.

  3. Make your changes and click Save.

To delete a user using Local User Management

In the Users tab, select a Realm, locate the user, click Delete  in the Action column, and confirm the deletion.

To change the user password 

  1. In the Users tab, select a Realm.
  2. Locate the user and click Change Password  in the Action column.
  3. Enter the new password, then enter the password again in the Confirm Password field.
  4. Click Change Password.

To search for a user

In the Users tab search field enter the search criteria using the following format and then press Enter.
text=<searchText/*> AND enabled=<true/false/*>
The following table describes how to use the search criteria:

Search criteriaDescription
text=<searchText/*>

Use text= to enter a string to search on the value of one of the following fields: User Name, Login Name, Description.

You can pass a partial search value enclosed in % for text to search for all users having the partial search value in one of the User Name, Login Name, or Description fields.

You can use an asterisk as a wildcard to return all users.

Examples:

  • text=BMC returns users with the exact value of "BMC" in one of the 3 fields.
  • text=%BMC% returns users with "BMC" as a partial value, such as "BMCadmin" as User Name.
  • text=* AND enabled=true returns all enabled users.
enabled=<true/false/*>

Use enabled= to enter a string to search on users' enabled state.

You can use an asterisk as a wildcard to return users in any enabled state.

Examples:

  • enabled=false returns disabled users.
  • text=* AND enabled=* returns all users (enabled and disabled).
  • text=BMC AND enabled=true returns all enabled users with the exact value of "BMC" in one of the 3 fields.

To add group (roles) to a realm

  1. In the Remedy SSO console's Local User Management window, click Group (Roles).
  2. In the Users tab, from the Realm drop down list, select a Realm.
  3. Click Add Group (Role).

    1. Provide information in the following fields (asterisk denotes a required field).

      FieldDescription
      Group (Role) Name

      Enter the group (role) name.

      Note: You cannot modify the group (role) name after it is created.

      DescriptionEnter a description for the group (role) name.
  4. Click Save  in the Action column.

To add users to or remove users from a role

  1. In the Remedy SSO console's Local User Management window, click Group (Roles).
  2. In the Group (Roles) tab, select a Realm.
  3. Locate the group (role) and click Assign/Remove User(s)  in the Action column.
  4. Use the appropriate procedure to assign or remove users to or from the group (role).
    • To assign users to a group (role)
      • In the Available Users column, select one or more users and click Assign to move the users to the Assigned users column.
      • To assign all users in the list, select the top check box in the Available users column, and click Assign to move the users to the Assigned users column.
      • Search for users in the Search field of the Available users column, select them, and click Assign to move them to the Assigned users column.
    • To remove users from a group (role)
      • In the Assigned User column, select one or more users and click Remove to move the users to the Available users column.
      • To remove all users in the list, select the top check box in the Assigned users column, and click Remove to move the users to the Available users column.
      • Search for users in the Search field of the Assigned users column, select them, and click Remove to move them to the Available users column.
  5. Click Done.

Where to go from here

Managing access control

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