Remedy Single Sign-On system requirements

Before installing the Remedy Single Sign-On (Remedy SSO) Server, which is a prerequisite product for the Presentation Server, ensure that its target system meets the following requirements.

Consult the Deployment options for Remedy SSO with TrueSight Operations Management topic to determine whether to use the Remedy installer or the TrueSight installer for Remedy SSO for installing Remedy SSO.

Related topics

Remedy Single Sign-On Orientation

Remedy Single Sign-On Installing

Remedy Single Sign-On Administering

LDAP authentication process

Operating System and Platform requirements

The Remedy Single Sign-On server is supported on the following operating systems. 

Platform64-bit x86 compatible PC
Operating systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows 2016
  • Red Hat Enterprise Linux 6.9 and 7.3
  • SUSE Enterprise Linux Server 11 SP3 and 12.2
Disk space

1 GB

An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products that are integrated with the Remedy Single Sign-On Server.



On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Remedy Single Sign-On.

Supported database

PostgreSQL 9.6.03

Configure an external database for HA

The PostgreSQL database bundled with TrueSight installer for Remedy SSO is not applicable for a HA environment. For setting up a high-availability environment with TrueSight installer for Remedy SSO, you must have installed and configured an external PostgreSQL database.


  • Remedy SSO Server uses the HTTP or HTTPS protocol configured on Tomcat. The ports configured on Tomcat must be accessible from the host machines where the other TrueSight (integrated) products such as TrueSight Infrastructure Management and TrueSight Presentation Server are installed.
  • Remedy SSO Server installed using the TrueSight installer for Remedy SSO uses the PostgreSQL database and therefore the database ports must be accessible from the Remedy SSO Server host.

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