Installation process overview
The TrueSight Capacity Optimization product installation process requires preinstallation, installation,and post-installation work.
Each of the boxes in the process diagram links to the corresponding topic. The table that follows the diagrams provides additional details and resources for each step.
Steps and references to install the product
|Prepare to install|
|1||Review the planning information.||Planning worksheets, deployment architecture recommendations, security information, and system requirements|
|2||Prepare for the installation.||Installation worksheets to capture installation properties, download instructions for obtaining the installation files, and some prerequisite tasks|
|Perform the installation|
|3||Install the Remedy Single Sign-On server and TrueSight Presentation Server.|
|4||Install the Application Server components.|
Install all or selected components of the Application Server components on the same computer.
In case of a medium/large environment,install the Application Server components on separate computers.
|5||Install the Application Server components on additional computer.|
Install the Application Server components on additional computers
In case of a medium/large environment, install the ETL Engine Server and other components of the Application Server on additional computers.
|Installing Application Server components on additional computers|
|6||Install the Gateway Server.|
Install the Gateway Server.
You do not need to install this component if you use ETLs to gather operating system metrics.
|Installing the Gateway Server components|
|7||Install Capacity Agent.|
Install Capacity Agent on the system from which you want to collect data.
|Configure after the installation|
|8||Configure users and user roles.||Configure users and user roles.||Configuring users and user groups|
|9||Register Capacity Optimization product.||Register Capacity Optimization product.||Registering the Capacity Optimization product with the Presentation Server|
|10||Install add-on packages|
|11||(Optional) Enable TLS for communication channels.|
Enable TLS for the required communication channels.
Enhances inter-component security
|12||Create and schedule Manager Runs|
Create and schedule Manager Runs.
You can start or stop the service on Windows by navigating to services.msc or by running commands on the command line.
To start or stop the service from services.msc
- Navigate to the computer where Remedy Single Sign-On is installed.
- Click Start > Run > services.msc.
- Start or stop the BMC Remedy Single Sign-On Server service.
To start or stop the process from the command line
- Navigate to the <installationDirectory>\rsso\bin directory.
- On the command line, run one of the following commands:
- To start the process:
rsso.bat server start
- To stop the process:
rsso.bat server stop
startcommand results in first stopping the Remedy Single Sign-On service and then starting it.
- To start the process: