Diagnostic alerts

This topic contains the following sections:


The Diagnostic alerts page displays diagnostic information about the TrueSight Capacity Optimization platform, showing a list of diagnostic, failure, error and warning messages generated and logged by TrueSight Capacity Optimization components.

You can access this page in any of the following ways:

  • Navigate to Administration > DATA WAREHOUSE > Status. In the Alerts section, click the Diagnostic Alerts link.
  • Navigate to Administration > System > Diagnostic alerts
  • Click the See details or error message code links reported in the Diagnostic Alert Summary area of the Welcome page
  • Click the Show diagnostic alerts page link in the Notification area of the Welcome page.

The following image shows an example of the Diagnostic alerts page.

Diagnostic alerts page

Using data display options

The Diagnostic alerts page displays a table that lists all Errors, Warnings and Failures logged by TrueSight Capacity Optimization. You can use the following options to change the way data is displayed in the table.

Display diagnostic alerts for

Select the time range for which to display alerts in the table. You can select any one of the following:

  • All 
  • Last day
  • Last 7 days
  • Last 30 days
Group by component and subcomponent

Select if you want to group alerts in the table by component and subcomponent:

  • If you select the check box, alerts are grouped by component and subcomponent. All columns in the table are displayed.
  • If you clear the check box, alerts are ungrouped, and the following columns in the table are hidden: Last occurrence and First occurrence (grouped together as Timestamp), and Occurrences.
Hide closed

Select this check box to hide all closed alerts in the table.

If you clear this check box, all closed alerts are displayed in the table, and are denoted by dimmed alert icons as shown in the following image

For more information, see Close alerts.

Collecting logs

To collect all logs from the Diagnostic alerts page, click the Collect logs button. You are redirected to the Collect logs page and TrueSight Capacity Optimization automatically begins collecting all types of log files.

The List of log files being collected table is displayed, and it contains the following information:

TypeThe type of, or name of the component for which the log file is being collected. For example, ETL task, System task, Application server.
NameName of the task associated with the component for which the log file is being collected. For example, Resource Monitor - daily, Hierarchy Manager.

Status of log collection for each type:

  • Running: Collection currently in progress
  • Ready: Next in queue and ready for log collection
  • Completed: Log collection complete
  • ERROR: There was an error in log collection. Rerun the collection or contact your administrator
ProgressLive progress, in percentage, of the log collection activity.
Log filesDisplays one or more clickable icons that enable you to download the collected and processed log files. These icons are displayed once the collection progress is 100% complete.
Click the button to download all collected log files together. Logs are downloaded as a .zip file titled collectedReports.zip.

The following image shows an example of the table:

Viewing the Diagnostic alerts table

The Diagnostic alerts table displays the following information:



Click the button to select any one of the following options:

  • Close selected: Closes and hides all selected alerts in the table.
  • Close all: Closes and hides all alerts in the table.
  • Close all of type FAILURE (FAIL): Closes and hides all diagnostic alerts of type FAILURE (FAIL), in the table.
  • Close all of type ERROR (ERR): Closes and hides all diagnostic alerts of type ERROR (ERR), in the table.
  • Closes all of type WARNING (WARN): Closes and hides all diagnostic alerts of type WARNING (WARN), in the table.

When you close any diagnostic alert, you close that occurrence of the alert. If the issue persists, the alert is displayed again.

Use the check box to select or clear all alert messages. This control is normally used in conjunction with the Close button.
Alert icon

Depicts alerts with one of the following icons to distinguish their type:

  • : ERROR (ERR)
Last occurrenceA timestamp depicting the last occurrence of the particular alert in the system.
First occurrenceA timestamp depicting the first occurrence of the particular alert in the system.
TimestampThe time and date on which the alert was logged in the system.
OccurrencesTotal number of occurrences of the particular alert.
Error CodeThe TrueSight Capacity Optimization error code associated with the type alert. For a complete listing, see Error codes.
ComponentThe TrueSight Capacity Optimization component that generated the error. Examples are: DATAHUB, SCHEDULER.
SubcomponentThe TrueSight Capacity Optimization subcomponent that generated the error. This is a hyper-linked Task ID of the task assciated with the component that generated the error. Clicking on it takes you to the details page for the particular task. To return to the Alerts page, use your browser's Back button.
MessageThe text of the error message logged in the log file of the component. You can expand the message box to view full details of the error.

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