Backsync for MicroFocus OBM

Backsync is the process that is part of the Closed Loop Incident Process ("CLIP"), which enables closing out or annotating events in a source system after it is closed in a destination.

Step 1: Create a new connected server.

Within OBM, select "Administration=>Setup and Maintenance=>Connected Servers".

Select the following options:

Display Label: StreamWeaver
FQDN: Name of the target StreamWeaver system
CI type: Management System
Delivery Options: Serial Per Source
Integration Type - Call external event web service
URL path: /streamweaver/v3/mediators/backsync
User name: swp
Password: swp1234
Port: 7456
Secure HTTP: Uncheck

Step 2: Set up an Event Forwarding rule to forward closed events

Within OBM, select "Administration=>Event Processing=>Event Forwarding".

Create a new Event Forwarding Rule to forward "Resolved/Closed" events.

This will require setting up a new event filter:

Complete the form by adding the target server created earlier

Step 3: Import OBM Content Packs

Follow the Link for step-by-step instructions for Importing the OBM Content Packs

Step 4: Assign and Deploy Policies

Open Administration => Management Templates & Aspects

Select the StreamWeaver Folder and then "Assign and Deploy Item" for the policies

Assign to the agent you will (or have) configured as a destination for the MF OBM Destination Mediator

Step 5: Enable closed events to be sent to StreamWeaver

Open "Administration => Infrastructure Settings", then select the "Operations Management" Application

Scroll to the section "Event Synchronization Settings", and change the value of "Forward Closed Events to Server" to true

Step 6: Complete the configuration by setting up the MF OBM Destination Mediator

Step 7: Ensure Event Policy values are configured correctly

Custom Attribute field swp_origin_id is set to <$DATA:/Event/SWP-Origin>

Source Event ID field is set to <$DATA:/Event/EventID>