Starting version 8.9.03, BMC Server Automation is renamed to TrueSight Server Automation. This space contains information about BMC Server Automation 8.9.02 and previous versions. For TrueSight Server Automation 8.9.03 and later releases, see TrueSight Server Automation 8.9.

Troubleshooting security issues

The following topics apply to troubleshooting issues with security:

For additional issues related to authentication during or after upgrade, see also the following topics:


(AIX, HP-UX) Single sign-on does not work

If you are running Network Shell on an AIX or HP-UX machine, you cannot use the BMC Server Automation single sign-on credentials to authenticate to a Network Shell proxy server without taking some extra measures to generate a single sign on credential for the client machine. Contact BMC Customer Support for instructions.

Cannot authorize a role to view all devices

For a role to be authorized to view all devices, permissions must be set for that role directly on the devices.

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