Important

   

Starting version 8.9.03, BMC Server Automation is renamed to TrueSight Server Automation. This space contains information about BMC Server Automation 8.9.02 and previous versions. For TrueSight Server Automation 8.9.03 and later releases, see TrueSight Server Automation 8.9.

Collecting diagnostics

BMC Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:

  • Generate Support Data — Generates data about Application Servers and other components of the BMC Server Automation environment and packages the data into a zip file.
  • You can use the following tools for monitoring and diagnosing issues in the BMC Server Automation environment:
    • Application Server Diagnostics — Runs predefined tests that evaluate the status of the BMC Server Automation environment while it is running and identifies problems.
    • Database Diagnostics — Run predefined tests from the command line that evaluate the status of the BMC Server Automation database and identifies potential issues.
    • Application Server logs — Contains various memory usage statistics.
  • To troubleshoot BMC Server Automation jobs, you can use the following methods to obtain diagnostic information for jobs:

    • DEBUG_MODE_ENABLED job property — Provides additional diagnostic information to the job log.
    • Log package — For a job run of certain types of jobs, you can generate a zip package that contains various files with log messages related to the job run.

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