Analyzing differences between Windows Patch Analysis Job results and third-party vendors

This topic provides guidelines for cases when BMC Server Automation Windows Patch Analysis results are inconsistent with results obtained from other products, such as Windows Live Update, Windows Server Update Services (WSUS), or PatchLink.

Resolving such issues involves identifying the list of patches in question and determining the expected results for these patches. This topics helps you analyze the Shavlik-based results in BMC Server Automation, and does not discuss the analysis of results from other products.

To analyze differences in Patch Analysis results

  1. Identify a list of patches in question.
  2. For every patch, identify the expected result (assuming that the third-party software is correct).
  3. Follow the proper troubleshooting guideline to confirm or disprove the third-party result.
    In most cases, the following options are the next logical point of investigation:

    Third-party results

    BMC Server Automation results

    Investigation guidelines

    Patch missing

    Patch installed

    Windows Patch Analysis Job does not report an expected missing patch

    Patch installed

    Patch missing

    Windows Patch Analysis Job reports an unexpected patch as missing

  4. If you do not succeed in resolving the conflict using the information provided above, contact BMC Support. Provide the log files that are listed on the above pages.
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