Requirements for installing on Microsoft Windows using the unified product installer

This topic describes the requirements for installing BMC Server Automation on Microsoft Windows platforms using the unified product installer.

The topic includes the following sections:

Pre-installation tasks for using the unified product installer

Before installing BMC Server Automation on Windows, ensure that you have performed the following tasks:

  • Ensure that you have set up a database for use by BMC Server Automation, as discussed in Setting up a SQL Server database and user for BMC Server Automation or Setting up an Oracle database for BMC Server Automation.

  • Ensure that your connection to Microsoft SQL database is not encrypted. BMC Server Automation does not support using an encrypted Microsoft SQL database connection at the time of installation. However, after the product is installed successfully, BMC Server Automation can be configured to use an encrypted connection to communicate with the Microsoft SQL database. For steps on enabling and disabling an encrypted connection to your SQL database server, see Encrypting your database connection.
  • To know the default installation location of various BMC Server Automation components, see Default installation location for components.

  • The BMC Server Automation Application Server installation program needs a certificate password to generate a self-signed X.509 certificate. Communication between BMC Server Automation and servers being provisioned and between the Application Server and the process spawner uses the Transport Layer Security (TLS) protocol and X.509 certificates. The password must be at least 6 characters. For more information about certificates and the TLS protocol, see Authentication.
  • The Windows operating systems that BMC Server Automation supports might have Data Execution Prevention enabled at a level that prohibits the BMC Server Automation installation programs from running. If the computer on which you are installing BMC Server Automation has Data Execution Prevention enabled, you must add an exception for the installation programs or reduce the level of protection to allow all executables to run. For information about Data Execution Prevention, see Microsoft Knowledge Base article 875352.

     To add an exception for a BMC Server Automation installation program
    1. Open Control Panel.
    2. Double-click System.
    3. Select the Advanced tab.
    4. In the Performance pane, click Settings.
    5. Select the Data Execution Prevention tab.
    6. Click Turn on DEP for all programs and services except those I select.
    7. Click Add.
    8. Select the installation program for which you want to add an exception. Then click Open.
    9. Click OK two times.
    10. Restart the computer.

  • Update the Windows Terminal Services Server Settings for temporary folders. (In Windows Server 2008 R2 and later versions, Terminal Services is renamed to Remote Desktop Services).

     Click here for steps about updating the Windows Terminal Services

    To update the Windows Terminal Services (or Remote Desktop Services) configuration perform either of the following steps:

    Server settings method

    1. On the computer where you are installing the BMC Server Automation Console, select Start > Run.
    2. For Open, enter gpedit.msc, and then click OK.
    3. Navigate to the Temporary folders policies:
      Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services >Remote Desktop Session Host > Temporary folders
      Computer Configuration > Administrative Templates > Windows Components > Terminal Services > Terminal Server > Temporary folders
    4. Set the Properties of Do not delete temp folder upon exit to Enabled and then click OK.
    5. Set the Properties of Do not use temporary folders per session to Enabled and then click OK.
    6. Restart the computer.
      If the settings do not take effect, use the Registry Editor (regedit):

    Registry editor method

    1. Click Start > Run and enter regedit.
    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    3. Set the DeleteTempDirsOnExit and the PerSessionTempDir values to 0.
    4. Restart the computer.

    Note: The installation program uses temporary folders to preserve the install log. Usually, you can perform this update only one time; you do not need to update the configuration every time you install. However, if your Server Settings are different from those needed for installation, after you finish installing the console you can change the settings back to their previous settings.

Requirements for using the unified product installer


Ensure that your firewall allows communication on all ports used by various components of BMC Server Automation. For more information on ports, see BMC Server Automation ports.

Separate file server

If you plan to install a separate file server, ensure that you have performed the following prerequisite tasks:

  • The unified product installer automatically installs the RSCD agent on the separate file server during installation. However, you can manually install the RSCD agent on your separate file server, as described in Installing an RSCD agent (Windows) or Installing only the RSCD agent (Linux and UNIX).
  • If you want the unified product installer to automatically install the RSCD agent on your Windows file server, you need to download the Microsoft Sysinternals Suite from and copy the psexec file path (typically C:\Windows\System32\) to the %PATH% variable of the default Application Server, before running the unified product installer. Psexec is not required if you choose to manually install the RSCD agent on your Windows file server.

The unified product installer needs to be run by a local Administrator or Administrator-equivalent local user. This enables the installer to install components on the Application Server and File Server.

In a domain environment, this can be a domain user who is part of the local Administrators group. In such a case, ensure that you prepare the same local Administrator user on the computer that will host the Application Server and on the computer that will host the separate file server (if applicable).

During installation, default security settings are applied to the Application Server and file server. BMC recommends that you adjust the security level on the Application Server host computer and the file server host computer after completing the installation, based on your unique needs and the IT security policies at your organization.

By default, the unified product installer configures the RSCD agent on the file server to map incoming connections to the Administrator or root user. The following mapping is added to the exports file:

* rw, user=Administrator

If you do not want to map the connections to the Administrator user, you can manually modify the exports file to suit your needs. The exports file is located at the following path, BBSA<version_number>-<platform>\files\installers\other_files\\windows\. For more information, see Configuring the exports file. Alternatively, you can manually install the RSCD agent on the separate file server, see Installing an RSCD agent (Windows).

Software and hardware
UAC mode

Ensure that the UAC (User Account Control) mode is disabled, as described on the Windows site, Turn User Account Control on or off.

 To turn UAC on or off
  1. Open User Account Control Settings by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
  2. Do one of the following:
    • To turn off UAC, move the slider to the Never notify position, and then click OKAdministrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.
    • To turn on UAC, move the slider to choose when you want to be notified, and then click OKAdministrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Limitations for using the unified product installer

The unified product installer does not support the following scenarios:

  • 32-bit Windows or 32-bit Linux machines
  • Solaris SPARC machines

  • A heterogeneous environment where the Application Servers and PXE server are not all installed on the same operating system. 

  • The unified product installer requires the database to be Oracle for Linux environments and SQL Server for Windows environments. In the case of Linux, you can use the Oracle Express database edition shipped with BMC Server Automation (for testing purposes) during the evaluation period for the express database edition. However, you must upgrade to Oracle Enterprise edition, after the evaluation period is over.

Where to go from here

Installing using the unified product installer

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