Status types for change management approval jobs
When you submit a job that requires BMC Remedy ITSM approval, the job is blocked until approval notification is received from BMC Remedy ITSM. The job displays a status of Waiting for Approval in the Tasks in Progress view until the approval notification is received. When the approval is received, the job is executed automatically (for Execute now) or at the scheduled time (for scheduled jobs).
When you display job results for such a job, an approved schedule is shown with the yellow Completed with Warnings icon. Failed schedules are displayed with the red Completed with Errors icon. The following table lists the status types that apply to jobs configured for BMC Remedy ITSM approval.
Waiting for approval
The job has been submitted for approval in BMC Remedy ITSM, and execution is blocked pending approval notification.
Request approved - Waiting for schedule
The change request has been approved in BMC Remedy ITSM, and job execution is pending according to the job schedule.
Request approved - Executed (success or failure)
Shows the job run instance with a status of success or failed.
Possible reasons for the red failure icon for jobs submitted for BMC Remedy ITSM approval are:
- The schedule has been rejected by BMC Remedy ITSM.
- The job failed to create the BMC Remedy ITSM change ticket when the schedule was created and saved.
- The job was canceled while in Waiting for approval state.
After the job execution is complete, the BMC Remedy ITSM change ticket is closed and the ticket workinfo note is updated with the BMC Server Automation job completion status (success, failed, cancelled or aborted).
If the change request in BMC Remedy ITSM is rejected or canceled, then the corresponding BMC Server Automation job schedule remains in the Waiting for approval state (shown in the Tasks in Progress view). The change request may be re-opened and moved into pre-approved state later. If the change request remains in a Rejected or Canceled state after the job schedule expires, the job does not execute and the change request is closed. When a job that requires approval in Waiting for Approval status is canceled (for example, the job is canceled due to time-out), the BMC Remedy ITSM change request is automatically closed.