Upgrading the BMC Server Automation Console

This topic provides instructions for upgrading the BMC Server Automation Console from a previous version.

Important information about upgrading the console

The console upgrade automatically upgrades the Network Shell.

You can choose whether to upgrade the console or install a new instance of it in addition to the existing one.

Note

The Application Server and the console must be upgraded to the same version, whether they are located on the same computer or different computers.

To perform a silent upgrade of the console, see Using silent mode to upgrade the BMC Server Automation Console.


Before you begin

  • If the BMC Server Automation Console is on the same machine as the Application Server, do the following before upgrading the console:
    • Stop the RSCD agent and the Application Server.
    • Upgrade the Application Server.
  • To perform this upgrade, you must have local Administrator privileges.
  • Before you install the BMC Server Automation Console, make sure that port 12333 (TCP) is not being used. Installation of the console requires use of this port. If the port is already in use, the installer shows a progress bar but exits before launching and the installation fails.
  • NEW IN 8.9.02Ensure that Microsoft Visual C++ 2015 Redistributable Update 3 is installed on the server. For more information, see Installing an RSCD agent (Windows).

To upgrade the console

Use any of the following methods to upgrade the Console.

  • Automatic upgrade (Windows only)

    The Console is upgraded automatically if it is running on a Windows machine and if the BMC Server Automation Console Upgrade Service is installed on that machine.

    Note that the automatic upgrade does not work for the scenarios marked with in the table below. For these upgrade paths you will have to manually upgrade the BMC Server Automation console.

     Click to expand the table

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    Base version

    Upgrading to 8.6Upgrading to 8.6 SP1
    8.3

    8.5
    8.5 SP1

    8.5 SP1 Patch 1 or 2

    8.5 SP1 Patch 3 or 4
    8.5 Patch 5
    8.6

    N/A
    8.6 Patch 1N/A
    8.6 SP1N/AN/A
     

     

    For more information, see BMC Server Automation Console Automatic Upgrade: Windows only.

  • Manual upgrade (Windows)

    If you do not have the BMC Server Automation Console Upgrade Service installed on your Windows machine, perform the following steps to manually upgrade the Console:

    1. Navigate to the directory that contains installation files for BMC Server Automation Console and run the installation program. (Installation program names follow the convention: BBSACONSOLE<version>-<platform>.)
    2. On the Multi-instance selection window, select the instance of the console that you want to upgrade.
    3. On the User inputs window, accept the default selections and click Next.

    4. If you clear the BMC Server Automation Console Upgrade Service check box, the BMC Server Automation Console Upgrade Service is not installed. This service is required for automatically upgrading the BMC Server Automation Console when you upgrade the Application Server to later releases, see BMC Server Automation Console Automatic Upgrade: Windows only.

    5. On the Installation preview window, click Install.
  • Manual upgrade (Linux)

    If you are running your Console on Linux, perform the following steps to manually upgrade the Console:

    1. Navigate to the directory that contains installation files for BMC Server Automation Console and run the installation program. (Installation program names follow the convention: BBSACONSOLE<version>-<platform>.)
    2. On the Multi-instance selection window, select the instance of the console that you want to upgrade.
    3. On the User inputs window, accept the default selections and click Next.

    4. On the Installation preview window, click Install.

Note

If you stopped the RSCD Agent before upgrading the console, restart it before you proceed to the next process.

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