This topic contains information about how to contact Customer Support and the support status for this and other releases.
It includes the following sections:
The video at right shows the most effective way to log a Support ticket for BMC Server Automation.
Contacting Customer Support
If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Packaging diagnostics for Support
When you prepare to contact BMC Customer Support, you can generate packages of diagnostic information from you BMC Server Automation environment, as described in
Generating data for support.
Additional topics of interest
The following topics might be of interest to you when troubleshooting an issue: