Collecting diagnostics

BMC Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:

  • Generate Support Data — Generates data about Application Servers and other components of the BMC Server Automation environment and packages the data into a zip file.
  • You can use the following tools for monitoring and diagnosing issues in the BMC Server Automation environment:
    • Application Server Diagnostics — Runs predefined tests that evaluate the status of the BMC Server Automation environment while it is running and identifies problems.
    • Database Diagnostics — Run predefined tests from the command line that evaluate the status of the BMC Server Automation database and identifies potential issues.
    • Application Server logs — Contains various memory usage statistics.
  • To troubleshoot BMC Server Automation jobs, you can obtain diagnostic information for jobs by applying the DEBUG_MODE_ENABLED job property to jobs.

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